AREA MANAGER

CFG (SG) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare services provider in Singapore is seeking an experienced Area Manager to oversee the daily operations of clinics and lead clinical staff in delivering excellent patient care. The ideal candidate will have at least 5 years of relevant experience, with strong people management and communication skills. Responsibilities include managing clinic performance, creating operational SOPs, and ensuring compliance with healthcare regulations. This role offers a dynamic work environment focused on service excellence.

Qualifications

• Minimum 5 years relevant experience with at least 2 years in a supervisory/managerial role.
• Experience in Healthcare, Retail, or F&B industry preferred.
• People development and training experience required.

Responsibilities

• Oversee daily operations of clinics and lead clinical staff.
• Create, review and implement Operation SOPs.
• Prepare and analyse group statistics and performance reports.

Skills

Good communication skills

People management skills

Interpersonal skills

Ability to work under pressure

Integrity

Education

Diploma in Business Management or related fields

Job description

The Area Manager will oversee the daily operations of all cluster of clinics and lead the clinical staff in delivering excellent patient care. He/ She is also responsible for the clinic performance and cost management of the clinic(s).

Responsibilities

• Ensure efficient day-to-day running of the clinics with assistance from Cluster manager(s) and Clinic Manager(s)/Supervisor(s) who reports directly to the Area Manager/Assistant Area Manager
• Handle impromptu events or staff matters within the clinics when the clinic manager/supervisor is unable to resolve the matter(s)
• Create, review and implement Operation SOPs
• Conduct Audits Supervise, check and monitor the compliance of SOP and accuracy of work by all staff in the clinics
• Guide and approve monthly duty roster planned by the clinic managers/supervisors
• Manage staff leaves, over-time claims to ensure healthy labour distribution
• Audit group level procurement and manage wastages
• Coordinate and facilitate company-level initiatives with clinic managers/supervisors and ensure effective implementation and compliance
• Prepare and analyse group statistics and performance reports and propose viable growth strategies
• Ability to create internal marketing initiatives to increase clinic revenue efficiencies
• Work closely with doctors for operational compliance, marketing initiatives, etc
• Ensure all areas of work are audit-ready by external parties/departments
• Leads, trains and motivates staff by working closely with Academy team
• Actively work with clinic team to achieve service excellence and increase clinic overall productivity
• Prepare Weekly and Monthly reporting
• Manage clinic corporate image, actively propose maintenance work required, execute or supervise process and progress as required
• Able to provide support and cross cover at all levels, departments, etc
• Performs any other duties that may be assigned to him/ her.

Requirements

• Minimum Diploma in Business Management or any related fields
• Minimum 5 years relevant experience with 2 years in supervisory/managerial role preferably in Healthcare, Retail or F&B industry
• Good communication (spoken and written), interpersonal and people management skills
• Strong integrity and professionalism
• People Development and training experience
• Able to work under pressure and in a fast-paced environment