AM/Manager, Business Ops - Process & Project Excellence - Southeast ~

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for an AM/Manager in Business Ops to manage operational and administrative functions. The candidate will oversee project management, enhance financial processes, and drive continuous improvement initiatives. Ideal candidates should have 7+ years of relevant experience, strong analytical skills, and proficiency with Microsoft tools like Excel and Power BI. This position requires excellent stakeholder management and communication skills.

Qualifications

• 7+ years of experience in operations, administration, and process optimization.
• Strong stakeholder management and ability to influence senior levels.
• Proficient in defining and maintaining enterprise-level process frameworks.

Responsibilities

• Oversee and govern Purchase Orders, Work Orders, and Contract Confirmations.
• Lead the development of management dashboards for senior leadership.
• Drive coordination of complex projects and ensure timely execution.

Skills

Operations management

Analytical skills

Stakeholder management

Process optimization

Microsoft Office Suite

Salesforce

ServiceNow

Communication skills

Tools

Excel

Power BI

Job description

AM/Manager, Business Ops - Process & Project Excellence - Southeast

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision-making.

Job Responsibilities

Operational Leadership

Oversee and govern the issuance and validation of Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation projects.

Ensure accuracy and integrity of resident database management, including onboarding, sign-ups, and cancellations.

Direct the processing of contractor invoices and payment cycles, ensuring timeliness and compliance.

Manage invoicing and collections strategy to optimize cash flow and customer experience.

Strategic Reporting & Insights

Lead the development of management dashboards and performance reports for senior leadership.

Analyze operational and financial data to identify trends, risks, and opportunities for improvement.

Provide actionable insights to inform strategic planning and resource allocation.

Project & Stakeholder Management

Drive coordination of complex projects, ensuring alignment across internal teams and external partners.

Act as a key liaison between cross-functional departments to ensure timely execution of deliverables.

Represent the function in governance forums and strategic discussions.

Governance & Continuous Improvement

Lead transformation initiatives to automate billing processes and reduce manual intervention.

Design and implement robust SOPs and Business Continuity Plans (BCPs) to safeguard operations.

Establish governance frameworks to ensure compliance with corporate policies and regulatory standards.

Champion a culture of continuous improvement and operational excellence.

Job Requirements

• 7+ years of experience in operations, administration, and process optimization, with at least 3 years in a leadership or managerial capacity.
• Advanced proficiency in Microsoft Office Suite (Excel, Power BI) for analytics and reporting.
• Proven track record in defining, mapping, and maintaining enterprise-level process frameworks.
• Strong stakeholder management and ability to influence at senior levels.
• Experience with Salesforce for CRM and ServiceNow for workflow automation.
• Familiarity with enterprise systems and data visualization tools.
• Strategic thinker with strong business acumen.
• Exceptional organizational and analytical skills.
• Proactive, resourceful, and adept at managing ambiguity.
• Strong communication and interpersonal skills to lead teams and influence stakeholders.
• High integrity and commitment to governance and compliance.

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