Airport Customer Service

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service provider in Singapore is looking for Passenger Service Officers to deliver exceptional services at Changi Airport. Responsibilities include assisting passengers, managing special requests, and ensuring smooth departure experiences. Competitive salary up to $3,300 monthly, along with bonuses including a $5,000 joining bonus. Training provided with opportunities for career growth in the aviation industry.

Benefits

Up to $3,300 monthly

$5,000 joining bonus

Training provided

Career growth in aviation industry

Qualifications

• Exceptional customer service skills required.
• Ability to communicate effectively with diverse passengers.
• Experience in handling special requests and service recovery.

Responsibilities

• Deliver exceptional service to passengers from check-in through departure.
• Be well-versed in lounge offerings and communicate allergen information.
• Handle unique passenger needs with discretion.

Skills

Customer service

Communication

Attention to detail

Job description

Overview

Passenger Service Officers at Changi Airport are responsible for delivering exceptional service to passengers from check-in through departure, and being the face of world-class service at Changi Airport.

Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Up to $3,300 Monthly (Basic + Allowances + OT Paid). $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus. Training Provided | Career Growth in Aviation Industry.

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Responsibilities

• Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Application

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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