Airport Customer Experience Supervisor – Lead Service

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service provider in Singapore is seeking a Customer Service Executive to enhance travellers' experiences. The successful candidate will be responsible for providing exceptional service to passengers, handling queries, and resolving escalated cases. Candidates should have a minimum diploma, fluency in Tagalog and English, and 3-5 years of experience in the aviation industry. The role includes shift work on weekends and public holidays. A competitive salary up to $4500 with training and uniform provided.

Benefits

Salary up to $4500

Uniform provided

Training provided

Qualifications

• 3 to 5 years of Airport/Aviation experience.
• Able to work in a fast-paced challenging environment.
• Willing to work on shifts, including weekends and public holidays.

Responsibilities

• Provide end-to-end customer service for passengers.
• Handle escalated customer cases professionally.
• Conduct on-the-job coaching and provide performance feedback.

Skills

Fluent in Tagalog

Fluent in English

Customer service

Team player

Good communication

Education

Minimum Diploma

Job description

A leading airport service provider in Singapore is seeking a Customer Service Executive to enhance travellers' experiences. The successful candidate will be responsible for providing exceptional service to passengers, handling queries, and resolving escalated cases. Candidates should have a minimum diploma, fluency in Tagalog and English, and 3-5 years of experience in the aviation industry. The role includes shift work on weekends and public holidays. A competitive salary up to $4500 with training and uniform provided.