After Sales IT Support Engineer

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent IT services provider in Singapore is looking for a technical position to lead the implementation and integration of IT monitoring software solutions. The role involves working closely with customers to tailor deployments and assist in onboarding and training. The ideal candidate should have 3-5 years of experience in a B2B IT support role, with strong knowledge of networking and operating systems. This role requires travel to customer locations and offers opportunities for growth in a fast-paced environment.

Qualifications

• 3-5 years of experience in IT technical post-sales, implementation, or systems engineering role with B2B IT support.
• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.
• Must have good analytical problem-solving skills.

Responsibilities

• Lead post-sale implementation, configuration, and integration of IT monitoring software.
• Work closely with customers to tailor deployments according to their infrastructure.
• Assist in onboarding, training, and knowledge transfer to customer technical teams.

Skills

Networking

Operating systems (Windows, Linux)

Analytical problem-solving skills

Customer support

Java/J2EE technologies

Scripting technology (batch/Unix shell/Power shell)

Cloud architecture

Containers

DevOps

Citrix

VMware

Tools

Enterprise monitoring tools

Job description

This is a hands-on, technical position. The key responsibilities for this position are:

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.

• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.

• Assist in onboarding, training, and knowledge transfer to customer technical teams.

• Develop and document best practices, integration guides, and monitoring templates.

• Manage customer expectations through clear communication and proactive follow-up.

• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in IT technical post-sales, implementation, or systems engineering role with B2B IT support.

• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.

• Must be interested in working in a customer support and customer engagement role.

• Must be interested in learning new technologies and applying them to solve real world problems.

• Must have good analytical problem-solving skills.

• Understanding of Java/J2EE technologies and web applications is a plus.

• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus

• Exposure to cloud architecture, Containers, DevOps is a plus

• Exposure to Citrix, VMware, and other virtualization technologies is a plus.

• Prior experience with enterprise monitoring tools is a plus.

• Must be ambitious, competitive, energetic; should be a results-oriented team player.

• Must be willing to travel to different customer places and work on multiple projects concurrently.

• Working location at Shenton Way Area