Administrative Assistant

AGPG ASIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading e-commerce support company in Singapore is looking for a Customer Support Specialist. You will handle customer inquiries, assist with order processing, and ensure smooth operations across e-commerce platforms. The ideal candidate has strong attention to detail, good communication skills, and familiarity with online marketplaces. This role offers a structured 5.5-day work week and a dynamic work environment.

Qualifications

• Strong attention to detail and organisational skills.
• Good communication and problem-solving skills.
• Familiarity with major online marketplaces is an advantage.
• Able to work independently and in a fast-paced environment.

Responsibilities

• Handle customer chats and enquiries across e-commerce platforms.
• Assist with order processing, tracking, and delivery coordination.
• Update and maintain product listings and stock information.
• Support refund, return, and exchange requests.
• Monitor online orders and flag issues.
• Provide basic administrative support.
• Coordinate with internal teams for smooth operations.
• Perform ad hoc administrative and operational tasks.

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving skills

Job description

Key Responsibilities

• Handle customer chats and enquiries across e-commerce platforms in a polite and timely manner.
• Assist with order processing, order tracking, and basic delivery coordination.
• Update and maintain product listings, prices, and stock information on e-commerce platforms.
• Support refund, return, and exchange requests according to company guidelines.
• Assist in simple content updates such as uploading product images, banners, or promotional visuals.
• Monitor online orders and flag issues such as delays, missing items, or system errors.
• Provide basic administrative support including data entry, record keeping, and report preparation.
• Coordinate with internal teams (Warehouse, Delivery, Sales) to ensure smooth daily operations.
• Perform ad hoc administrative and operational tasks as assigned.

Requirements

• Strong attention to detail and organisational skills.
• Good communication and problem‑solving skills.
• Familiarity with major online marketplaces is an advantage.
• Able to work independently and in a fast‑paced environment.
• 5.5‑day work week: Mon–Fri (8am–5pm), Sat (8am–12pm).