6 Months Contract AMS Service Delivery Manager #EAT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore is seeking an experienced SBFA-FICO Lead to manage SAP FICO consultants and projects. The role involves overseeing integration with various SAP modules and serving as the primary contact for critical incidents. Ideal candidates will have a mastery of FI, CO, and PS, along with strong project management skills and experience in a global environment.

Qualifications

• Mastery of FI, CO, and PS modules with integration experience.
• Experience in managing large outsourcing partnerships.
• Proven skills in project management, planning, and risk management.

Responsibilities

• Manage external resources ensuring service delivery is within SLA.
• Lead demand management and monitor application development hours.
• Act as the contact for major incident escalations.

Skills

Financial Accounting (FI)

Controlling (CO)

Project System (PS)

IT leadership

Project management

Vendor management

Excellent communication

Stakeholder management

ITIL knowledge

Job description

Overview

SBFA-FICO Lead

Manage SAP FICO consultants and cross-functional teams, ensuring high performance and collaboration. Act as the primary point of contact for SAP FICO-related issues, escalations, and critical incidents. Oversee integration of SAP FICO with other SAP modules (MM, SD, PP, HR) and external systems. Bridge communication between business users, IT, and external partners.

Responsibilities

• Fully manage and control external resources providing service ensuring delivery is within SLA and are in line with business expectations
• Lead the Demand management and prioritisation decisions, in agreement with key stakeholders and monitor the effective utilisation of Application Development hours across APAC business units
• Act as SBFAP IT Service point of contact for major / critical Incidents escalations
• Participate in the governance decisions and identify action items
• Ensure continuous improvement of processes and service delivery

Qualifications

• Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules, including integration with other SAP modules (MM, SD etc.) and Finance interfaces (e.g. BW, BPC, Kofax, etc)
• IT leadership experience in a global environment and at managing a large outsourcing partnership
• Proven project management skills, including planning, execution, and risk management
• Experience in vendor management, including service level agreements (SLAs), vendor performance evaluation
• Business Process Knowledge: Understanding business processes and workflows across various domains
• Excellent communication, stakeholder management, and leadership abilities
• Ability to operate in a multicultural environment and manage multiple priorities
• ITIL certification or strong knowledge of ITIL processes is a plus

How to apply

For interested candidates, please send your updated resume:

Email: [e-mail]

Telegram: @Angie_TL

Whatsapp: [phone]

Angela Teh Ling Wei (CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599