Accountabilities & Responsibilities
Facility Operations & Space Management
- Oversee facility operations and lease administration; optimize space plans for changing team sizes and project phases.
- Capture learnings from peak periods and relocations to refine space strategies and services playbooks.
Workplace Services & Experience
- Run workplace experience services including reception, meeting rooms, catering coordination, office moves, and desk/room booking systems with defined service standards.
- Coordinate building access and passes with Security and Digital teams to streamline user experience.
- Manage FM vendor panels and contracts in coordination with Procurement; monitor SLA performance and cost efficiency.
- Validate vendor invoicing and accruals with Finance; prevent duplicate or off contract spend.
Compliance, Safety & Continuity
- Enforce maintenance, health, safety, ergonomic, and sustainability standards across workplaces; coordinate compliance with HSSE.
- Provide incident response and business continuity procedures for offices, including liaison with Digital/IT.
Transport, Hospitality & Business Support Services
- Operate fleet management and staff transport services, ensuring utilization efficiency and compliance.
- Oversee hospitality and protocol services for VIP and official visits, and manage general administration services including mailroom, logistics, supplies, and inventory.
Job Requirements (Minimum Qualifications, Experience, Skills):
Educational Qualifications
- Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.
- Master’s degree is preferred.
Professional Certifications Preferred
- Relevant certifications in Facilities Management & Business Services
Experience
- A minimum of 6 years of experience in facilities management, workplace services, or business services roles
Nature of Experience
- Proven experience managing FM vendors, contracts, and service SLAs
- Hands-on exposure to office relocations, space planning, or scaling workplace operations
- Experience coordinating with Finance, Procurement, HSSE, Security, and IT
- Experience supporting executive or VIP workplace requirements preferred
Job Specific Skills
- Facilities and workplace operations management
- Space planning and utilization analytics
- Vendor and contract management
- Budget control and cost optimization
- Health, safety, sustainability, and compliance
- Fleet and transport operations
- Stakeholder coordination and service delivery governance