CRM/ERP Functional Consultant

Systems Arabia; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A consulting firm in Saudi Arabia is looking for a CRM/ERP Functional Consultant to analyze business processes and deliver functional solutions. The consultant will work with business stakeholders and technical teams to ensure effective system configuration and integrations. Candidates should hold a Bachelor's degree and possess over 4 years of experience in CRM/ERP consulting. Strong analytical skills and understanding of major platforms like Dynamics 365 and Salesforce are essential. This is a full-time position requiring hands-on configuration and customization.

Qualifications

• 4+ years of hands-on experience as a CRM/ERP Functional Consultant or Business Analyst.
• Strong understanding of CRM and ERP business processes.
• Experience in system configuration and integrations.

Responsibilities

• Analyze business processes and requirements for CRM and ERP systems.
• Translate business requirements into functional specifications.
• Configure CRM/ERP modules based on business needs.

Skills

CRM/ERP functional analysis

Business process understanding

Stakeholder management

Agile/Scrum implementation

Problem-solving

Education

Bachelor’s degree in Business Administration, IT, Computer Science or related field

Tools

Dynamics 365

Salesforce

SAP

Oracle

Job description

Overview

The CRM/ERP Functional Consultant is responsible for analyzing business processes, gathering requirements, and delivering end-to-end functional solutions across CRM and ERP platforms. The role works closely with business stakeholders, technical teams, and solution architects to ensure effective system configuration, seamless integrations, and optimized business operations aligned with organizational goals.

Responsibilities

• Analyze and understand business processes, requirements, and pain points across CRM and ERP systems
• Translate business requirements into functional specifications, user stories, and solution designs
• Configure and customize CRM/ERP modules to meet business needs without heavy code customization
• Collaborate with technical teams to support integrations with third-party systems and enterprise applications
• Support data migration, data validation, and master data management activities
• Conduct functional testing, system testing, UAT support, and issue resolution
• Prepare functional design documents, process flows, and user documentation
• Provide functional support during implementation, rollout, and post-go-live phases
• Work closely with stakeholders to ensure solution alignment with business objectives
• Support change management, user training, and knowledge transfer activities
• Participate in Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
• Continuously identify process improvements and system optimization opportunities.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field
• 4+ years of hands-on experience as a CRM/ERP Functional Consultant or Business Analyst
• Strong understanding of CRM and ERP business processes (Sales, Service, Finance, Supply Chain, or Operations)
• Experience working with at least one major CRM or ERP platform (Dynamics 365, Salesforce, SAP, Oracle, or similar)
• Hands-on experience in system configuration, functional setup, and business rule definition
• Experience supporting system integrations and working with technical development teams
• Strong documentation skills including functional specifications, BRDs, and user stories
• Experience working in Agile/Scrum implementation environments
• Excellent stakeholder management, communication, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities effectively