ServiceNow Business Analyst

Müller`s Solutions; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology solutions provider in the Riyadh Region is looking for a passionate ServiceNow Business Analyst to join their team. In this role, you'll bridge business and technical teams to ensure ServiceNow solutions effectively meet operational needs. You will analyze requirements and processes, facilitate user meetings, and assist with user acceptance testing. Ideal candidates have a Bachelor's degree and at least 3 years experience in business analysis, especially with ServiceNow or IT service management.

Benefits

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Qualifications

• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
• Strong understanding of ServiceNow functionality and its applications within business processes.
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
• Translate business requirements into functional specifications for the technical team.

Skills

Business analysis

Process mapping

Analytical skills

Stakeholder communication

User acceptance testing

Education

Bachelor's degree in Business Administration, Information Technology, or related field

Job description

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow
• Translate business requirements into functional specifications for the technical team
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions
• Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions
• Provide support and training to users to promote understanding of ServiceNow functionalities
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects
• Strong understanding of ServiceNow functionality and its applications within business processes
• Excellent analytical skills with a focus on identifying and addressing business needs
• Proficient with process mapping tools and techniques
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus

Benefits

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.