VIP Guest Relations Supervisor (Saudi National Only)

Jobs for Humanity; Riyadh; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading recruitment firm in Riyadh seeks a VIP Guest Relations Supervisor for a luxury exclusive sports club. Your role includes overseeing VIP guest experiences, ensuring exceptional service standards, and managing the VIP relations team. The ideal candidate must have at least 5 years of luxury hospitality experience, with strong leadership and communication skills in English and fluency in Arabic being highly desirable. This position offers a competitive salary package and professional growth opportunities.

Benefits

Competitive salary package

Professional and supportive work environment

Opportunities for growth within a reputed brand

Qualifications

• Minimum of 5 years of experience in luxury hospitality or high-end customer service roles.
• Proven track record of 2+ years in a supervisory role within VIP or guest relations.
• Demonstrated ability to lead and motivate a team.

Responsibilities

• Oversee and manage the VIP guest experience.
• Develop and implement strategies to enhance VIP member satisfaction.
• Serve as the primary point of contact for VIP members.

Skills

Exceptional communication skills

Strong problem‑solving skills

Leadership skills

Organizational and time management skills

Fluency in English

Proficiency in Arabic

Education

Bachelor's degree in Hospitality Management

Tools

CRM systems

Luxury hospitality management software

Job description

Company Description

Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.

Job Description

We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for:

• Overseeing and managing the VIP guest experience, ensuring exceptional service standards are consistently met
• Supervising and training the VIP guest relations team, fostering a culture of excellence and continuous improvement
• Developing and implementing strategies to enhance VIP member satisfaction and retention
• Serving as the primary point of contact for VIP members, addressing their queries, requests, and concerns promptly and efficiently
• Coordinating with various departments to ensure seamless service delivery for VIP guests
• Organising and overseeing exclusive events and experiences for VIP members
• Managing VIP membership programmes, including benefits, privileges, and loyalty initiatives
• Conducting regular quality checks and audits to maintain the highest standards of service
• Handling sensitive situations and resolving complex issues with diplomacy and professionalism
• Analysing feedback and data to identify areas for improvement and, implement corrective measures
• Ensuring compliance with club policies, local regulations, and industry standards
• Collaborating with the marketing team to develop targeted communications and promotions for VIP members
• Maintaining accurate records of VIP preferences, interactions, and special requirements
• Preparing and presenting regular reports on VIP guest satisfaction, retention, and revenue metrics
• Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 5 years of experience in luxury hospitality or high-end customer service roles
• Proven track record of 2+ years in a supervisory role within VIP or guest relations
• Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable
• Demonstrated ability to lead and motivate a team to deliver exceptional service
• Strong problem‑solving skills and ability to handle sensitive situations with diplomacy
• Proficiency in CRM systems and luxury hospitality management software
• In‑depth knowledge of luxury hospitality trends and best practices
• Experience in event planning and execution for high‑profile clients
• Excellent organizational and time management skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proven track record in developing and implementing guest satisfaction strategies
• Strong analytical skills for interpreting guest feedback and service metrics
• Familiarity with Saudi Arabian culture and etiquette is a plus
• Certification in luxury hospitality management or related field is preferred

Additional Information

• Competitive salary package
• Professional and supportive work environment
• Opportunities for growth within a reputed brand.