Strategic CSM, EMEA: Enterprise Adoption & Health

Jobgether; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading tech solutions provider is seeking a Strategic Customer Success Manager in Saudi Arabia to enhance product adoption and ensure long-term value for enterprise customers. This role involves managing a strategic portfolio, fostering relationships, and collaborating across teams to deliver customized solutions. The ideal candidate should have a strong background in customer success within B2B SaaS and experience managing high-value accounts. Benefits include unlimited PTO, a generous education budget, and family leave support.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Generous budget for professional development

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Drive product adoption and retention with enterprise customers.
• Manage a strategic portfolio of approximately 20 customers.
• Foster multi-threaded relationships and monitor customer health.
• Align communications with Sales, Product, Support, and Operations teams.
• Tailor configurations and create necessary training for customers.
• Support customers through evolving workflows.

Skills

Customer success experience in B2B SaaS

Managing strategic customer accounts

Strong communication skills

Detail-oriented

Adaptability to customer needs

Job description

A leading tech solutions provider is seeking a Strategic Customer Success Manager in Saudi Arabia to enhance product adoption and ensure long-term value for enterprise customers. This role involves managing a strategic portfolio, fostering relationships, and collaborating across teams to deliver customized solutions. The ideal candidate should have a strong background in customer success within B2B SaaS and experience managing high-value accounts. Benefits include unlimited PTO, a generous education budget, and family leave support.