SPECIALIST, OPERATIONS SERVICES SUPPORT

alfanar Group; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading company in the region seeks an HR professional to manage onboarding and offboarding processes. Responsibilities include facilitating the seamless integration of new hires and ensuring a professional transition for departing employees, while complying with established protocols. Ideal candidates should hold a Bachelor's degree in Human Resources and possess 2 to 4 years of relevant experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• 2 to 4 years of relevant experience in onboarding/offboarding.
• Strong understanding of compliance and HR processes.
• Proven ability to coordinate and facilitate training sessions.

Responsibilities

• Manage the onboarding and offboarding processes for new hires.
• Coordinate transportation and accommodation for new employees.
• Conduct exit interviews to gather feedback on employee experience.

Skills

Onboarding Concepts

New Hire Administration

Communication Skills

Problem-Solving

Education

Bachelor Degree in Human Resources or Any relevant field

Job description

Job Purpose

Responsible for managing the efficient integration of new hires into the organization, fostering a smooth transition during their onboarding process, and ensuring that departing employees experience a professional and compliant offboarding process. Ensure all necessary documentation and processes are completed accurately.

Key Accountability Areas

Onboarding Responsibilities

• Conduct follow-ups across all hiring categories once the offer is approved to ensure a positive joining experience for candidates.
• Coordinate transportation and accommodation arrangements with the relevant departments.
• Coordinate and facilitate new hire orientation sessions, ensuring that all essential training and information are provided.
• Ensure the timely completion of all necessary paperwork and hiring documents for all candidate types.
• Review and validate all hiring documents to ensure smooth and timely completion for file number creation.
• Oversee the preparation and provision of all required resources, including technology (laptops, accounts) and system access.
• Ensure all services are performed in compliance with the established service level agreements for each area.
• Distribute weekly advance analytical reports and dashboards for your role and division.

Facilitate New Hire Integration

• Introduce new employees to company policies, culture, and operational expectations.
• Act as the primary point of contact for new hires, offering guidance and support throughout their first few weeks.
• Monitor the progress of new hires and address any concerns to ensure a smooth integration into the organization.

Gather and Act on Feedback

• Collect feedback from new hires to assess the effectiveness of the onboarding process.
• Analyze feedback to identify areas of improvement and implement enhancements based on employee input and best practices.

Offboarding Responsibilities

• Coordinate the offboarding process for employees departing the company, whether voluntarily or involuntarily.
• Conduct exit interviews to gather valuable insights on the employee’s experience, both positive and areas for improvement.
• Ensure the collection of company property (e.g., keys, laptops, equipment) and the revocation of system access in compliance with security protocols.
• Oversee the completion of all necessary paperwork related to the employee’s departure, including final paychecks, benefits, and tax documentation.
• Maintain accurate records of offboarding activities to ensure compliance with company policies and regulatory requirements.

Maintain Relationships and Support Transitions

• Ensure that knowledge transfer processes are completed to facilitate a smooth transition of responsibilities and minimize disruption.

Role Accountability

HR Proficiency

• Ability to obtain updated soft and technical skills related to the job.

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving

• Solve any related problems arise and elevate any complex operational issues.

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance

• Comply with related policy and procedures and work instructions.

Health, Safety, and Environment

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Human Resources or Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

• Formal Orientations
• New Hire Administration
• Onboarding Concepts
• Onboarding Materials Preparation
• Onboarding Planning
• Onboarding Process Design