Soft Services Manager — Facilities Operations

Serco; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading public services provider in Saudi Arabia is building a talent pool for future roles, including a Soft Services Manager. This manager will oversee operations in facilities management, leading a team to ensure service excellence. Ideal candidates will have 5-7 years in consultancy services, relevant engineering qualifications, and an affiliation with the Saudi Council of Engineers. Join this team dedicated to transforming public services and celebrating diversity.

Benefits

Access to Global Employee Networks

Diversity and inclusion initiatives

Qualifications

• 5-7 years of experience in senior consultancy services.
• Experience in Soft Services Facilities Management in complex environments.
• Affiliation with the Saudi Council of Engineers and certifications like BICS/ISSA are a plus.

Responsibilities

• Manage daily operations and performance of the Soft Services Department.
• Lead, support, and coach team members to achieve objectives.
• Develop and deliver monthly activity reports for senior management.
• Collaborate with stakeholders to ensure service excellence.
• Conduct KPI and SLA inspections.
• Maintain compliance with statutory regulations.
• Identify and address risks related to departmental outputs.

Skills

Operational management

Leadership and coaching

Stakeholder collaboration

KPI and SLA management

Risk identification

Education

Degree in a relevant engineering discipline

Project management qualifications (PMP, Prince 2)

Job description

A leading public services provider in Saudi Arabia is building a talent pool for future roles, including a Soft Services Manager. This manager will oversee operations in facilities management, leading a team to ensure service excellence. Ideal candidates will have 5-7 years in consultancy services, relevant engineering qualifications, and an affiliation with the Saudi Council of Engineers. Join this team dedicated to transforming public services and celebrating diversity.