Soft Services Manager

Jones Lang LaSalle IP, Inc; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global real estate services firm is seeking a Workspace Operations Manager in Riyadh, Saudi Arabia. You will be responsible for delivering exceptional client service by managing workspace services and ensuring that the facility is ready for use. The ideal candidate will have experience in facilities management, excellent communication skills in Arabic and English, and the ability to build strong client relationships. This role requires a proactive approach to ensuring safety and compliance while enhancing overall employee experience.

Qualifications

• 3-5 years direct facilities management operational experience is desired.
• Experience of managing a team is preferred.
• Knowledge of in-country building regulations and safety requirements.

Responsibilities

• Manage supplier relationships and review performance regularly.
• Implement workplace experience programs to enhance employee satisfaction.
• Ensure compliance with health and safety regulations.

Skills

Arabic & English speaker

Facilities management experience

Customer service skills

Team management skills

Proficiency in Word and Excel

Education

Qualification in Engineering/Technical field

Tools

Computerized Maintenance Management system

Job description

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Workspace Operations Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders.

What your day-to-day will look like

Supplier Management

• Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions
• Ensure compliance with contracted requirements and local regulations
• Coordinate mobilization of services for new client workspaces
• Champion FM experience, data insights, and sustainability initiatives

Experience Management

• Implement global workplace experience programs to enhance employee satisfaction
• Execute events, amenities, and workplace services
• Analyze utilization data and engage stakeholders to optimize offerings
• Establish experience services during workspace mobilization

People & Stakeholder Management

• Develop high-performing supplier teams and foster collaborative environments
• Build strong client relationships across all organizational levels
• Deliver exceptional customer service meeting client expectations

Health, Safety & Operations

• Implement safety procedures and ensure regulatory compliance
• Support WE&O contract delivery and maintain building performance standards
• Conduct inspections, audits, and emergency response
• Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills

• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.
• You have 3-5 years direct facilities management operational experience.
• You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance.
• You have experience managing a team/ people management skill.
• You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
• You have a qualification in a related Engineering/Technical field relating to building/facility management (desired, not essential)
• You have experience overseeing maintenance management and testing of critical systems/environments (desired, not essential).

Required Skills and Experience

• Arabic & English speaker
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• You are open and have good communication skills.
• You strive for excellence in what you do and share ideas for improvement.
• You are proficient with Word and Excel and have a keen interest in technology.
• You are adaptable to work to requests and projects that may vary from day to day.

Location

On-site – Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.