Smart Product Chief Technician

Merge Recruitment Agency; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Team Leader in Dammam, Saudi Arabia. The successful candidate will develop and oversee operations at the Service Center while troubleshooting technical problems related to customer devices. Key responsibilities include ensuring quality standards, improving the Customer Satisfaction Index, and managing team dynamics. Applicants should possess strong problem-solving abilities and leadership skills. This is a critical role for enhancing service delivery.

Responsibilities

• Develop operations for the Service Center and troubleshoot technical problems.
• Provide solutions to emerging technical issues.
• Ensure services are in line with quality standards.
• Interact with the team to improve Customer Satisfaction Index.
• Assist the technical head in creating objectives.
• Assign tasks based on team members' strengths.
• Secure necessary tools and resources for repairs.

Job description

Overview

The technical team leader is responsible for developing operation for his Service Center as well as troubleshooting technical problems for the successful execution Customers’ devices.

Responsibilities

• • Technical team leaders work with companies and information technology firms with their job descriptions involving provision of solutions to emerging technical issues facing the advancement of their organizations’ products and services.
• • As a professional, he/she is determined to ensure that items services/Repaired are in line with the Quality standards
• • A competent technical team leader possesses a combination of both problem-solving and innovation skills to attend to several technical production challenges.
• • Due to the technical nature of the job, the leader needs to interact and develop technicality of team to improve CSI(Customer Satisfaction Index).
• • He/she provides assistance to the technical Head in creating and developing good objectives levels.
• • Working closely with members of the technical team provides the opportunity for the team leader to identify each member’s strength and assigns tasks accordingly to them to achieve maximum results and productivity of all team delivery.
• • The leader is also responsible for securing the necessary tools and resources that may be required for the team to help them into their daily working for repair mobiles and PCs from all perspectives like (Software tools, Hand tools ….etc).
• • It is also his/her duty to ensure that team members adhere to laid down regulations.