Shared Services Analyst

نيرا | Nera; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in human capital services is seeking a Shared Services Analyst in Jeddah. The role involves supporting HR, IT, Administration, and Facilities' operations while ensuring compliance and enhancing service delivery. Key responsibilities include handling service requests, coordinating activities, and maintaining records. Candidates should have a bachelor's degree in business administration and possess strong communication and problem-solving skills. This position offers a dynamic working environment dedicated to continuous improvement.

Qualifications

• Strong communication and coordination skills are essential.
• Attention to detail to manage multiple tasks effectively.
• Ability to adapt to changes and solve problems.

Responsibilities

• Handle day-to-day shared services requests across departments.
• Maintain accurate records and documentation of activities.
• Support implementation of processes and service improvements.

Skills

Strong communication and coordination skills

Attention to detail

Problem-solving mindset

Time management skills

Education

Bachelor’s degree in business administration or a related field

Job description

Misk 10X leader | Human Capital | HR | Talent Management | Shared Services | Strategic HRBP

About the Role

We are seeking a Shared Services Analyst to support the daily delivery of shared services across HR, IT, Administration, and Facilities. The role plays a key part in ensuring smooth day-to‑day operations, service coordination, accurate reporting, and compliance, while supporting continuous improvement initiatives.

Key Responsibilities

• Handle day-to-day shared services requests and operational tasks across HR, IT, Administration, and Facilities.
• Coordinate daily activities with internal departments to ensure timely and effective service delivery.
• Follow up on service requests, track progress, and ensure closure within agreed SLAs.
• Support routine communication with external service providers and follow up on assigned actions.
• Maintain accurate records, trackers, and documentation related to shared services activities.
• Collect operational data and update reports and dashboards related to KPIs and service performance.
• Ensure daily activities are executed in compliance with approved policies, procedures, and guidelines.
• Support implementation of approved processes and contribute to improving service efficiency and quality.
• Assist in ongoing improvement initiatives and adapt to changes in systems, tools, or processes.

Education & Qualifications

• Bachelor’s degree in business administration or a related field.
• Strong communication and coordination skills.
• Attention to detail and ability to manage multiple tasks effectively.
• Problem‑solving mindset with adaptability to change.
• Time management and basic data reporting skills.
• Collaborative team player with a disciplined and committed work approach.