Service Technician

Kafou Group; Al Khobar; On-site; SAR 90,000 - 120,000; Full time

Job summary

A leading technical services provider in the Eastern Province of Saudi Arabia is seeking a Service Technician. This role involves assisting in sales and operations, responding to client inquiries, and providing technical support. Candidates should have a Bachelor's degree in engineering, with 5 years of relevant experience. The post offers flexible working hours and opportunities for personal growth.

Benefits

Flexible working hours

Healthy environment

Annual bonus based on performance

On-demand training courses

Qualifications

• 5 years of experience in technical support or engineering roles.
• Strong technical knowledge and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluent in written, listening, and spoken English.

Responsibilities

• Support commercial activities to achieve area targets.
• Respond to client inquiries and provide accurate quotations.
• Coordinate with internal teams for timely order processing.
• Provide technical assistance and support to clients.
• Maintain accurate records of client interactions.

Skills

Technical expertise

Problem-solving skills

Strong communication

Education

Bachelor’s degree in engineering (Electrical or Mechanical)

Job description

Purpose

The Service Technician will assist in executing sales/commercial transactions and operations activities under the supervision of the Regional Portfolio Manager. Responsibilities include understanding client inquiries, process inquiries from clients, providing quotations, negotiating with end users, and executing orders. This role requires technical expertise, problem-solving skills, and strong communication to ensure efficient service delivery.

Responsibilities

Assist in Sales and Operations:

• Support commercial activities to achieve area targets.
• Support developing and implementing sales strategies.
• Monitor and report on sales performance metrics.
• Executing the required services which may require frequent travelling and long stay assignment.
  
  

Client Interaction

• Respond to client inquiries and provide accurate quotations.
• Assist in negotiating terms and conditions with end users.
  
  

Order Execution

• Coordinate with internal teams to ensure timely order processing and delivery.
• Monitor order fulfillment and address any issues that arise.
• Ensure adherence to company policies and standards during order execution.
  
  

Technical Support

• Provide technical assistance and support to clients.
• Troubleshoot and resolve technical issues related to products and services.
  
  

Documentation

• Maintain accurate records of client interactions, negotiations, and order details.
• Prepare regular reports on sales performance and market analysis.
  
  

Requirements

• Bachelor’s degree in engineering (Electrical or Mechanical).
• 5 years of experience in technical support or engineering roles.
• Strong technical knowledge and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluent (Written, listen and spoken) English.
  
  

Benefits

• Flexible working hours and healthy environment.
• Ability for personal growth in experience and knowledge.
• Annual bounce based on performance (written).
• On-demand training courses.