Service Operations Coordinator Kinetic Business Solutions Customer Service 08:51

AimGulf; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kinetic in Riyadh is seeking a Service Operations Coordinator for a leading Medical Device company. You will coordinate field service engineers, schedule customer visits, manage service requests, and keep precise records to ensure top-tier service delivery.

Required: minimum 2 years in customer service or service coordination, a Bachelor’s degree in a related field, fluent English, and strong MS Office/CRM skills. Experience in medical equipment is highly preferred.

Qualifications

• Bachelor’s degree in a related field preferred.
• Experience coordinating field service engineers, customer visits, maintenance, installations and technical support.
• Strong English, organisation and problem-solving skills.

Responsibilities

• Coordinate and schedule field service engineers for customer visits, maintenance, installations, and technical support.
• Manage customer service requests, ensuring timely responses, follow-up, and resolution.
• Maintain accurate records of service calls, work orders, equipment details, and customer communications.
• Coordinate service quotations, spare parts, service contracts, and warranty‑related activities.
• Monitor ongoing service jobs and follow up with engineers to ensure timely completion.
• Liaise with customers, suppliers, manufacturers, and internal departments to support service delivery.
• Prepare service reports and monitor key service performance indicators.
• Handle customer complaints and escalations, supporting improvements in service efficiency and customer satisfaction.

Skills

Organisational skills

Communication skills

Problem solving

MS Office (Excel, Word, Outlook)

CRM software

Fluency in English

Education

Bachelor’s degree in Business Administration, Engineering, Science, Laboratory Technology, or related field

Tools

CRM software

Job description

Job Title: Service Operations Coordinator

Kinetic has partnered with a leading Medical Device company who are hiring a Service Operations Coordinator for their team in Riyadh.

Key Responsibilities:

• Coordinate and schedule field service engineers for customer visits, maintenance, installations, and technical support.
• Manage customer service requests, ensuring timely responses, follow-up, and resolution.
• Maintain accurate records of service calls, work orders, equipment details, and customer communications.
• Coordinate service quotations, spare parts, service contracts, and warranty‑related activities.
• Monitor ongoing service jobs and follow up with engineers to ensure timely completion.
• Liaise with customers, suppliers, manufacturers, and internal departments to support service delivery.
• Prepare service reports and monitor key service performance indicators.
• Handle customer complaints and escalations, supporting improvements in service efficiency and customer satisfaction.

Experience Required:

• Minimum 2 years’ experience in customer service, CRM, or service coordination.
• Experience coordinating field service engineers, customer visits, maintenance, installations, and technical support activities.
• Experience within medical, laboratory, analytical or scientific equipment industries is strongly preferred.

Education Qualifications: Bachelor’s degree in Business Administration, Engineering, Science, Laboratory Technology, or related field preferred.

Skills Required:

• Strong organisational, communication, and problem‑solving skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Fluency in English.

Employment / Job Type: Full Time

Company Industry: Medical Devices

Department / Functional Area: Service Operations

Closing Date: Not mentioned (apply as soon as possible)