Medical Device Customer Service Specialist - Jeddah

Kinetic Business Solutions; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Kinetic Business Solutions in Jeddah is recruiting a Customer Service Representative for our Medical Device client. The role handles orders, shipments, invoicing, pricing, and product availability from the Jeddah office.

You will coordinate with logistics, provide after-sales support for returns, replacements, spare parts and claims, resolve customer queries, and liaise with internal teams on billing, logistics and account issues.

Responsibilities

• Manage customer orders, shipments, invoices, pricing and product availability.
• Coordinate shipments with logistics and follow up on delivery requirements.
• Provide after-sales support, including returns, replacements, spare parts and claims.
• Resolve customer queries and ensure timely follow-up.
• Coordinate with internal teams on customer set-up, billing, logistics and account issues.
• Support sales activities and customer events.

Job description

Kinetic Business Solutions in Jeddah is recruiting a Customer Service Representative for our Medical Device client. The role handles orders, shipments, invoicing, pricing, and product availability from the Jeddah office.

You will coordinate with logistics, provide after-sales support for returns, replacements, spare parts and claims, resolve customer queries, and liaise with internal teams on billing, logistics and account issues.