Service Coordinator

Gulf Scientific; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Gulf Scientific in Riyadh seeks a Service Coordinator to coordinate and support all service activities including preventive and corrective maintenance, installations and training to ensure efficient execution of customer requests and high satisfaction.

You will schedule engineers, manage service requests, maintain records, coordinate with customers, and work with the Service Manager to address critical issues while ensuring on-time invoicing and reporting.

Qualifications

• A BSc in engineering (Electrical, Mechanical, Industrial) is preferred.
• Proven experience in service coordination, preferably in lab instrumentation or similar industries.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Coordinate and schedule service engineers for customer visits, preventive maintenance, corrective maintenance, installations, qualifications and training activities.
• Receive, register, prioritize and follow up on customer service requests with timely response and closure.
• Maintain accurate records of service calls, work orders, service reports, contracts, equipment details and customer communications.
• Coordinate with customers to confirm site readiness, engineer availability, access requirements and service schedules.
• Monitor open service calls and follow up with engineers to ensure timely completion and submission of service reports.
• Prepare and follow up on service quotations including spare parts, labor, travel and other charges.
• Coordinate spare parts requirements with service engineers, suppliers and manufacturers and follow up on delivery status.
• Follow up with the sales team and customers regarding purchase orders, quotations and service approvals.
• Support service contract administration including renewal tracking, preventive maintenance scheduling and service entitlement verification.
• Ensure service reports and supporting documents are completed accurately and submitted on time for invoicing.
• Coordinate with finance regarding work confirmations, invoices and pending customer payments where applicable.
• Maintain an updated service calendar and ensure preventive maintenance activities are scheduled within contractual timelines.
• Coordinate logistics and travel arrangements for engineers for remote and out-of-city sites.
• Communicate with manufacturers regarding technical support, spare parts, warranty matters and service requirements as directed.
• Monitor warranty-related service activities and ensure proper documentation and approval before processing claims.
• Prepare regular service reports and provide updates on open calls, quotations, spare parts, contracts and KPIs.
• Ensure customer complaints and escalations are recorded, communicated and followed up until resolution.
• Support the Service Manager in improving service processes, response time, customer satisfaction and overall efficiency.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

CRM systems

Microsoft Office Suite

Sales software

Team collaboration

Education

BSc in Engineering (Electrical/Mechanical/Industrial)

Tools

CRM systems

Microsoft Office Suite

Sales software

Job description

The Service Coordinator is responsible for coordinating and supporting all service activities to ensure efficient execution of customer requests preventive maintenance corrective maintenance installations qualifications and other service-related activities The role serves as a key link between customers service engineers sales manufacturers and internal departments ensuring timely scheduling documentation quotation follow up spare-parts coordination service reporting and invoicing The Service Coordinator will help maintain high customer satisfaction while ensuring service activities are properly planned tracked and completed in accordance with company procedures and business targets strong Job Responsibilities strong

Job Responsibilities

• Coordinate and schedule service engineers for customer visits preventive maintenance corrective maintenance installations qualifications and training activities
• Receive register prioritize and follow up on customer service requests and ensure timely response and closure
• Maintain accurate records of service calls work orders service reports contracts equipment details and customer communications
• Coordinate with customers to confirm site readiness engineer availability access requirements and service schedules
• Monitor open service calls and follow up with engineers to ensure timely completion and submission of service reports
• Coordinate with the Service Manager regarding critical delayed or escalated customer issues
• Prepare and follow up on service quotations including spare parts labor travel and other applicable service charges
• Coordinate spare parts requirements with service engineers suppliers and manufacturers and follow up on delivery status
• Follow up with the sales team and customers regarding purchase orders quotations and service approvals
• Support service contract administration including contract renewal tracking preventive maintenance scheduling and service entitlement verification
• Ensure service reports and supporting documents are completed accurately and submitted on time for invoicing
• Coordinate with the finance department regarding work confirmations invoices and pending customer payments where applicable
• Maintain an updated service calendar and ensure preventive maintenance activities are scheduled within the agreed contractual timelines
• Coordinate logistics and travel arrangements for engineers when required particularly for remote and out of city customer sites
• Communicate with manufacturers regarding technical support spare parts training warranty matters and service requirements as directed by the Service Manager
• Monitor warranty-related service activities and ensure proper documentation and approval before processing warranty claims
• Prepare regular service reports and provide updates on open calls pending quotations spare parts contracts and other service KPIs
• Ensure customer complaints and escalations are properly recorded communicated and followed up until resolution
• Support the Service Manager in improving service processes response time customer satisfaction and overall service efficiency
• Ensure all service coordination activities comply with company policies procedures and quality requirements
• Perform other service-related administrative and coordination duties assigned by the Service Manager

Only Saudi candidates will be considered for this position (Interested in an office-based job).A BSc in engineering (Electrical, Mechanical, Industrial) is preferred.

Proven experience in service coordination, preferably in a similar industry such as lab instrumentation, food/beverage/drug testing, or oil & gas.

Strong communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Strong organizational and time management skills.

Proficiency in sales software, CRM systems, and the Microsoft Office Suite.

Self-motivated with a proactive approach to problem-solving.

Ability to work independently and collaboratively within a team.