Service Coordinator

Kinetic Business Solutions; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Job summary

Kinetic Business Solutions is partnering with a reputable Medical Device company in Riyadh to recruit a Service Operations Coordinator. Due to Nationalization requirements, the role is open to Saudi nationals only. You will coordinate field service engineers, manage service requests, and maintain records across service calls and warranties.

Strong organisational skills and English fluency are essential. The position requires a Bachelor’s degree and at least 2 years in customer service or service

Qualifications

• Bachelor’s degree required or equivalent in a related field.
• Minimum 2 years’ experience in customer service or service coordination.
• Experience coordinating field service engineers, client visits, and maintenance activities.
• Experience in medical, laboratory, analytical or scientific equipment is preferred.
• Strong organisational and communication skills; problem-solving mindset.

Responsibilities

• Coordinate and schedule field service engineers for customer visits, maintenance, installations and support.
• Manage customer service requests with timely responses and follow-up.
• Maintain accurate records of service calls, work orders, equipment details and customer communications.
• Coordinate service quotations, spare parts, service contracts and warranty activities.
• Monitor ongoing service jobs and follow up with engineers for timely completion.
• Liaise with customers, suppliers, manufacturers and internal departments to support service delivery.
• Prepare service reports and monitor key service performance indicators.
• Handle customer complaints and escalations to improve service efficiency and satisfaction.

Skills

Field service coordination

Customer service

Communication

Problem solving

Fluency in English

English language

Education

Bachelor’s degree in Business Administration, Engineering, Science, Laboratory Technology, or related field

Tools

Excel

Word

Outlook

Microsoft Office

Job description

Kinetic is working with a reputable Medical Device company who are hiring a Service Operations Coordinator for their team in Riyadh.

Due to Nationalization requirements, this role is open to Saudi nationals only.

***Please take the time to read the job description, you must meet all the criteria set out below for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.***

Key aspects of the role include:

• Coordinate and schedule field service engineers for customer visits, maintenance, installations, and technical support.
• Manage customer service requests, ensuring timely responses, follow-up, and resolution.
• Maintain accurate records of service calls, work orders, equipment details, and customer communications.
• Coordinate service quotations, spare parts, service contracts, and warranty-related activities.
• Monitor ongoing service jobs and follow up with engineers to ensure timely completion.
• Liaise with customers, suppliers, manufacturers, and internal departments to support service delivery.
• Prepare service reports and monitor key service performance indicators.
• Handle customer complaints and escalations, supporting improvements in service efficiency and customer satisfaction.

To be successful you will need to meet the following:

• Bachelor’s degree in Business Administration, Engineering, Science, Laboratory Technology, or related field preferred.
• Minimum 2 years’ experience in customer service, CRM, or service coordination.
• Experience coordinating field service engineers, customer visits, maintenance, installations, and technical support activities.
• Experience within medical, laboratory, analytical or scientific equipment industries is strongly preferred.
• Knowledge of service reports, work orders, quotations, spare parts, and service contract administration.
• Strong organisational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Fluency in English.
• Due to Nationalization requirements, this role is open to Saudi nationals only.

***We check all applications and suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.***