Service Operations Coordinator

Client of Flow Financial & Technology; Medina; On-site; SAR 120,000 - 180,000; Full time

Job summary

Client of Flow Financial & Technology is seeking a results-driven Service Coordination Specialist to organize field service engineers, manage customer requests, and ensure timely maintenance visits.

You will prepare service reports, coordinate quotations, and liaise with customers and suppliers to support service delivery. Fluency in English and 2+ years in customer service are required; Saudi nationals only.

Qualifications

• Bachelor’s degree or equivalent in Business Administration, Engineering, Science, Laboratory Technology or related field preferred.
• Minimum 2 years of experience in customer service, CRM, or service coordination.
• Experience coordinating field service engineers, customer visits, maintenance installations, and technical support activities.
• Experience in medical laboratory analytical or scientific equipment industries strongly preferred.
• Knowledge of service reports, work orders, quotations, spare parts and service contract administration.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Fluency in English.
• Nationalization requirements restrict this role to Saudi nationals.

Responsibilities

• Coordinate and schedule field service engineers for customer visits, maintenance, installations and technical support.
• Manage customer service requests ensuring timely responses, follow-up and resolution.
• Maintain records of service calls, work orders, equipment details and customer communications.
• Coordinate service quotations, spare parts, service contracts and warranty-related activities.
• Monitor ongoing service jobs and follow up with engineers to ensure timely completion.
• Liaise with customers, suppliers, manufacturers and internal departments to support service delivery.
• Prepare service reports and monitor key service performance indicators.
• Handle customer complaints and escalations, supporting improvements in service efficiency and customer satisfaction.

Skills

CRM experience

Service coordination

Microsoft Office

English fluency

Organizational skills

Communication skills

Problem solving

Education

Bachelor's degree in Business Admin, Eng, Sci, or related field

Job description

The main responsibilities will include but not limited to

• Coordinate and schedule field service engineers for customer visits maintenance installations and technical support
• Manage customer service requests ensuring timely responses follow-up and resolution
• Maintain accurate records of service calls work orders equipment details and customer communications
• Coordinate service quotations spare parts service contracts and warranty-related activities
• Monitor ongoing service jobs and follow up with engineers to ensure timely completion
• Liaise with customers suppliers manufacturers and internal departments to support service delivery
• Prepare service reports and monitor key service performance indicators
• Handle customer complaints and escalations supporting improvements in service efficiency and customer satisfaction

To be successful you will need to meet the following

• Bachelor s degree in Business Administration Engineering Science Laboratory Technology or related field preferred
• Minimum 2 years experience in customer service CRM or service coordination
• Experience coordinating field service engineers customer visits maintenance installations and technical support activities
• Experience within medical laboratory analytical or scientific equipment industries is strongly preferred
• Knowledge of service reports work orders quotations spare parts and service contract administration
• Strong organisational communication and problem-solving skills
• Proficiency in Microsoft Office particularly Excel Word and Outlook
• Fluency in English
• Due to Nationalization requirements this role is open to Saudi nationals only