Service Coordinator

audi Diesel Equipment Co.Ltd; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading diesel equipment company in Saudi Arabia is seeking to hire a professional to support the Service Manager. The role encompasses managing work orders, customer authorizations, quotations, and ensuring compliance with quality systems. Ideal candidates should have a high school diploma and relevant ISO courses, alongside strong skills in administrative procedures and MS Office. Responsibilities include report generation, customer communication, and maintenance of service records.

Responsibilities

• Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager.
• Obtain customer authority for the work to be performed and inform about estimated costs.
• Provide quotations for Service operations to the Customer.
• Create requisition for sublet work.
• Report warranty work to the Service Manager.
• Request approval for goodwill work from the Service Manager.
• File and update service/technical publications.
• Follow up on account receivables with service manager.
• Report service-related customer complaints.
• Maintain machine history record.
• Handle all telephone calls professionally.

Skills

Knowledge of administrative and clerical procedures

Working proficiency in MS Word, Excel and Outlook

Designing forms, managing files and record-keeping

Stenography and transcription

Ability to propose office procedures in line with company policies and business processes

Education

High school Diploma

ISO related courses

Job description

Job Purpose

To support the Service Manager by efficiently managing work orders, customer authorizations, quotations, and warranty/goodwill approvals. The role ensures accurate records, timely reporting, and compliance with quality systems while maintaining professional communication with customers and internal teams.

Primary Responsibilities

• Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager
• When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
• Provide quotations for Service operations to the Customer
• Create requisition for sublet work.
• Report to the Service Manager work to be carried out under warranty
• Request approval from Service Manager any work to be carried out under goodwill.
• File and update all types of service/technical publications and maintain Quality system
• Follow up with service manager & account department the status of account receivables and if credit limit exception occurs
• Report to Service Manager any service-related customer complaints and concerns in his absence
• Maintain machine history record
• To handle all telephone calls, whether internal or external, in a professional manner

Qualifications

• High school Diploma
• ISO related courses

Knowledge, Skills & Experience

• Knowledge of administrative and clerical procedures
• Working proficiency in MS Word, Excel and Outlook
• Designing forms, managing files and record-keeping
• Stenography and transcription
• Ability to propose office procedures in line with company policies and business processes