Senior Product Analyst

CHAMP Cargosystems; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT solutions provider in Jeddah seeks a Senior Product Analyst. You will be the point of contact for customers, managing the product backlog and development processes. The ideal candidate has 5-7 years of experience in the air cargo domain and a Bachelor’s degree in Information Technology or Business Management. This role offers a dynamic environment focused on delivering effective solutions to customer needs.

Qualifications

• 5 to 7 years of experience working in the Air Cargo domain.
• Experience in functional analysis and support of systems.
• Ability to handle problems under pressure as part of a team.

Responsibilities

• Act as the single point of contact for customers to gather business requirements.
• Serve as Product Owner for the Scrum team.
• Specify software development requirements for clients.

Skills

Air Cargo management systems

Communication skills in English

Knowledge of RESTful APIs

User experience (UX)

Agile software development

Prototyping tools

Education

Bachelor’s Degree in Information Technology, Business Management

Tools

Swagger

Postman

Wireframing tools

Job description

Overview

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, messaging services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot and Traxon brands.

The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.

Headquartered in Luxembourg, we have over 400 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta and Singapore.

We are currently looking for a Senior Product Analyst to join our team.

The role will be reporting to a Product Manager.

Location: Jeddah, Saudi Arabia (We’re allowed to hire only one expat in KSA this year.)

Responsibilities

• Act as the single point of contact (SPOC) for customers to gather, clarify, and translate business requirements for the development team.
• Serve as the Product Owner (PO) for the Scrum team, aligning deliverables with customer priorities and effectively managing the product backlog.
• To specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide support to the development team during development.
• Provide most efficient solutions to requirements keeping in mind the product and technical debt.
• Create user stories with the help of scrum team.
• Able to own the end-to-end business domain module and work with all stakeholders to agree a documented and efficient solution consisting of various functional and integration specifications.
• Able to lead a project from product delivery side from inception to go-live and leading various analysts and development team.
• Support and mentor other business analysts and development team in the development process.
• Apply technical and product knowledge to analyze requirements and define the most suitable solution for enhancement of the application.
• Fully document functional and technical solutions, obtain customer /stakeholder approval prior to technical development, ensuring updated system support documentation is produced during the implementation phase.
• Define the test cases and provide BA acceptance for developments and fixes done by development team.
• Create business process workflows, user interface designs and mock-ups that will mimic the actual user interaction with the digital site.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Investigate operational problems/incidents/defects, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support manual and automated regression testing.

Knowledge, Skills and Abilities:

• Experience of working on Air Cargo management systems and expert level knowledge in the domain the Air Cargo workflow (sales or operations)
• Knowledge of industry inter-system message formats, rules and applications
• Excellent written and oral communications skills in English
• Knowledge of relational and non-relational databases and reporting applications
• Knowledge of all common PC software
• Knowledge of external interfacing systems
• Systematic approach to handling problems under pressure as part of a small team.
• Knowledge in user experience (UX)
• Knowledge of RESTful APIs.
• Knowledge of integration testing of APIs using tools like Swagger, Postman.
• Knowledge of creation of API documentation using YAML specifications.
• Creatively analytical, out of the box thinkers who can backup ideas their ideas with research
• Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves
• Knowledge in prototyping use of any wire framing tool. Experience in using any wire framing tools such as Invision, Marvel, Proto.io, Framer, Axure.
• Knowledge and experience in Agile software development, Scrum methodology and user story creation.

Education and Experience:

• Bachelor’s Degree in Information Technology, Business Management
• Has sound experience in functional analysis and support of systems
• 5 to 7 years of experience working in the Air Cargo domain.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).

Please follow the link to the CHAMP Candidates Privacy Notice for further information.