Senior Operations Officer -KSA

Bank of Jordan; Al Khobar; On-site; SAR 60,000 - 80,000; Full time

Job summary

A financial institution in Al Khobar is seeking a skilled banking professional to oversee various operations including account management, compliance, and customer service. The ideal candidate holds a Bachelor's degree and has over 5 years of experience in banking. Responsibilities include supervising staff, processing transactions, and maintaining compliance with regulations. This role requires proficiency in English and strong attention to detail. A competitive salary and benefits package are offered.

Qualifications

• 5+ years of experience in banking.
• Ability to communicate and interact with others.
• Full knowledge of the policies and procedures governing the work.

Responsibilities

• Set unit objectives with staff and supervise performance.
• Review and approve account openings and ensure compliance.
• Process and verify incoming/outgoing transfers.

Skills

Banking experience

Proficiency in English

Supervisory skills

Attention to detail

Teamwork

Education

Bachelor’s degree in administrative sciences, banking, or a related field

Tools

Banking software systems

Job description

Key Responsibilities

• Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
• Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
• Oversee deposit linking, renewals, and cancellations per approved procedures.
• Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
• Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
• Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
• Approve letters of credit, bills, and guarantees in all stages per work procedures.
• Verify credit approvals and ensure transactions meet facility conditions.
• Review and approve guarantee/SWIFT texts or elevate for higher approval.
• Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
• Notify insurance companies of coverage details/amendments and secure original policies.
• Coordinate with compliance/risk teams for high-risk or prohibited‑country transactions.
• Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
• Saf bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
• Draft and review approval/notification letters for credit decisions.
• Process mortgage release requests after confirming no outstanding obligations.
• Correct deficiencies in audited transactions and update branches via the system.
• Verify daily transaction files, correct errors, and coordinate with departments.
• Review and process cheques, elevate issues, and manage clearinghouse duties when needed.
• Prepare periodic reports for the central bank and management.
• Approve daily reconciliations and resolve discrepancies.
• Review treasury operations per approved procedures.
• Approve transactions within delegated authority.
• Maintain organized storage of documents for easy retrieval and compliance.

Requirements

Skills and Competencies

• Bachelor’s degree in administrative sciences, banking, or a related field.
• At least 5 years of experience in banking.
• Proficiency in English.
• Computer literacy and ability to work with applied systems.
• Full knowledge of the policies and procedures governing the work and their internal and external updates.
• Ability to communicate and interact with others.
• Supervisory and administrative skills.
• Speed and accuracy in task completion.
• Attention to detail and strong observational skills.
• Teamwork spirit.
• Ability to work under pressure.