Senior Operations Analyst - Taxi & Payroll Insights

Saudi Petroleum Services Polytechnic; Makkah Region; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading transportation services company in Makkah is looking for an Operation or Senior Operation Officer to enhance service quality in Saudi Arabia's taxi division. This position involves managing payroll, overseeing driver incentives, and ensuring effective operational governance. The ideal candidate should have mid-career experience (2–15 years) and a strong oversight of KPIs while driving digital transformation initiatives. This is a full-time role focused on delivering reliable and efficient mobility solutions.

Qualifications

• Experience in operational roles with a focus on service quality.
• Ability to manage payroll and incentives effectively.
• Strong skills in KPI tracking and cross-functional collaboration.

Responsibilities

• Steer payroll and driver incentives within the taxi division.
• Ensure accurate tracking of KPIs.
• Drive digital transformation initiatives in operations.

Skills

Operational excellence

Service quality

Payroll management

KPI tracking

Cross-functional coordination

Job description

A leading transportation services company in Makkah is looking for an Operation or Senior Operation Officer to enhance service quality in Saudi Arabia's taxi division. This position involves managing payroll, overseeing driver incentives, and ensuring effective operational governance. The ideal candidate should have mid-career experience (2–15 years) and a strong oversight of KPIs while driving digital transformation initiatives. This is a full-time role focused on delivering reliable and efficient mobility solutions.