Senior Host Performance Specialist

Gathern; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading alternative hospitality platform in Saudi Arabia seeks a professional to enhance host acquisition and success strategies. The ideal candidate will manage onboarding and support for hosts, ensuring high service quality. Requirements include a Bachelor's degree, 3-5 years of experience in hospitality or account management, strong interpersonal skills, and bilingual proficiency in Arabic and English. Join us to redefine travel and shape the future of tourism in Saudi Arabia.

Qualifications

• 3–5 years of experience in customer success, hospitality operations, or account management.
• Experience in the Saudi market and understanding of local hospitality expectations.

Responsibilities

• Implement host acquisition and retention strategy aligned with growth targets.
• Monitor host performance metrics and flag risks or opportunities.
• Assist in supply campaigns or outreach efforts in targeted regions.

Skills

Interpersonal skills

Organizational skills

Bilingual in Arabic and English

Education

Bachelor’s degree in Business Administration, Tourism, Communication, or a related field

Tools

CRM systems

Excel

Digital communication tools

Job description

At Gathern, we’re not just a platform, we’re the homegrown Saudi success story that built and leads the alternative hospitality sector across the Kingdom. As the largest peer-to-peer vacation rental marketplace in Saudi Arabia, Gathern enables travelers to explore the country through authentic stays hosted by local residents 🏡 while directly supporting Saudi Vision 2030 by boosting tourism, empowering communities, and expanding accommodation supply.

Backed by our SAR 270 million Series B funding round 💸 led by Sanabil Investments (PIF-owned) and valuing Gathern at over SAR 1 billion! We’re entering an exciting new chapter of growth, innovation, and regional expansion as we prepare for a future Tadawul listing 📈.

With 5M+ users 👥, guests from 150+ nationalities 🌍, a network of 72,000+ hospitality units 🏘️, and more than SAR 2 billion paid to 33,000+ Saudi hosts, Gathern stands as one of the fastest-growing tech companies in the Kingdom, holding a 44% national market share and 53% in Riyadh!

This is your opportunity to join a company that’s redefining travel and shaping the future of tourism in Saudi Arabia!

Job Purpose

To support Gathern’s host acquisition and success strategy by executing the onboarding, support, and performance management processes for unit hosts. The role ensures hosts are well-informed, compliant, and continuously improving their service quality and availability, contributing directly to the growth and reliability of Gathern’s supply portfolio.

Functional Accountabilities

Key

• Implement a scalable host acquisition and retention strategy aligned with the company’s growth targets.
• Monitor host performance metrics (e.g., occupancy, response rate, guest ratings) and flag risks or opportunities.
• Coordinate with internal teams to resolve host-related escalations or system issues.
• Assist in supply campaigns or outreach efforts in targeted regions.

Striving for Excellence

Key Responsibilities

• Help identify inactive or underperforming units and re-engage hosts with relevant solutions.
• Gather host feedback and contribute insights to enhance the host journey and support tools.
• Support implementation of incentives or recognition programs to retain high-performing hosts.
• Ensure all host interactions are aligned with Gathern’s service values and communication tone.
• Contribute to quarterly reporting on host satisfaction and operational KPIs.

Qualifications

• Bachelor’s degree in Business Administration, Tourism, Communication, or a related field.
• 3–5 years of experience in customer success, hospitality operations, or account management.
• Strong interpersonal and organizational skills.
• Proficient in CRM systems, Excel, and digital communication tools.
• Experience in the Saudi market and understanding of local hospitality expectations.
• Bilingual in Arabic and English (spoken and written).