Senior Customer Success Manager

Lucidya; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology company in Saudi Arabia is seeking a Senior Customer Success Manager to ensure client satisfaction and team effectiveness. You will lead customer relationships, develop engagement plans, and mentor a team of professionals. The ideal candidate will have a strong background in customer success management and excellent communication skills, ready to drive growth and retention strategies within the MENA region.

Qualifications

• Proven experience in customer success or account management.
• Strong leadership skills with experience in mentoring teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Own and lead the customer relationship management strategy.
• Develop and execute engagement plans for customer success.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with cross-functional teams to enhance customer experience.
• Identify upsell and cross-sell opportunities.

Skills

Customer relationship management

Team leadership

Engagement strategies

Client satisfaction

Job description

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.

As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya’s products.

Responsibilities

• Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
• Develop and execute engagement plans ensuring customers achieve their desired outcomes.
• Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
• Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
• Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
• Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
• Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.