Senior Clinical Support — Joint Replacement (Western Region)

Stryker; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading medical device company in Saudi Arabia is seeking a Senior Clinical Support Specialist to support Joint Replacement procedures. The role involves managing end-to-end clinical projects, training healthcare professionals, and ensuring exceptional customer service in clinical environments. Candidates should have a relevant degree, 4+ years in clinical support, and fluency in Arabic and English. Travel is required for this position.

Qualifications

• Bachelor's degree or equivalent in medical, biomedical or a related field.
• Minimum 4 years of relevant experience in clinical support.
• Proven experience in clinical, theatre work environment.
• Fluency in Arabic and a good command of English.
• Valid KSA driving license.

Responsibilities

• Manage complex projects and cases end-to-end, providing expert-level solutions.
• Prepare for cases in advance, audit theatre stock, and manage consignment inventory.
• Attend surgical cases and provide service to customers in theatre and clinical environments.
• Conduct trials and evaluations of products, deliver training to healthcare professionals.
• Plan, execute, and monitor activities to achieve customer service excellence.
• Work with team members to ensure customer service excellence.
• Demonstrate exceptional product knowledge and professionalism.
• Collaborate with logistics and sales teams for timely delivery of products.

Job description

A leading medical device company in Saudi Arabia is seeking a Senior Clinical Support Specialist to support Joint Replacement procedures. The role involves managing end-to-end clinical projects, training healthcare professionals, and ensuring exceptional customer service in clinical environments. Candidates should have a relevant degree, 4+ years in clinical support, and fluency in Arabic and English. Travel is required for this position.