RWRSA - Bell Captain

Rosewood Hotel Group; Umluj; On-site; SAR 156,000 - 234,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Rosewood Red Sea is seeking a Bell Captain to lead the daily operation of the Bell and Door teams, ensuring seamless luggage handling, guest escorts, and transportation coordination. You will be one of the first and last contacts for guests, delivering thoughtful, luxury service in line with Rosewood standards.

Reporting to Concierge leadership, you will supervise Bell Attendants and Doormen, coordinate with Front Desk and Guest Relations, and uphold safety and presentation at the resort

Qualifications

• You are passionate about luxury hospitality and creating exceptional first and lasting impressions.
• You have experience leading guest-facing teams within a luxury hotel environment.
• You demonstrate strong leadership skills and enjoy developing and motivating others.
• You are highly organized and able to manage multiple priorities while maintaining attention to detail.
• You communicate confidently and build strong relationships with guests, colleagues, and external partners.
• You remain calm under pressure and consistently deliver professional, personalized service.

Responsibilities

• Lead and support the daily operation of the Bell and Door teams, ensuring exceptional service delivery at all times.
• Oversee guest arrivals and departures, ensuring luggage handling, escorts, and transportation coordination are executed seamlessly.
• Maintain an immaculate resort entrance experience, ensuring the driveway, lobby entrance, and guest arrival areas reflect Rosewood standards.
• Coordinate closely with Concierge, Butler Services, Front Desk, Guest Relations, and Transportation teams to support guest needs and operational priorities.
• Supervise and develop Bell Attendants and Doormen through coaching, training, and performance support.
• Ensure guest requests, deliveries, luggage storage, and special requirements are handled accurately, efficiently, and with discretion.

Skills

Leadership

Guest service

Team management

Communication

Job description

OUR PURPOSE AND CULTURE

At Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.

THE TEAM

As Bell Captain, you will be part of the Concierge team at Rosewood Red Sea, reporting to the Concierge leadership team and overseeing the daily operation of the Bell and Door teams. You will work closely with Front Desk, Guest Relations, Concierge, Butler Services, Airport Representatives, and Transportation to ensure every arrival and departure is handled with efficiency, care, and genuine hospitality.

YOUR ROLE

As Bell Captain, you will lead the daily operation of the Bell and Door teams, ensuring seamless luggage handling, guest escorts, transportation coordination, and entrance operations. As one of the first and last points of contact for our guests, you will play a vital role in creating memorable arrivals and departures while maintaining the highest standards of service, safety, and presentation.

HOW YOU’LL MAKE THE PLACE

• Lead and support the daily operation of the Bell and Door teams, ensuring exceptional service delivery at all times.


• Oversee guest arrivals and departures, ensuring luggage handling, escorts, and transportation coordination are executed seamlessly.


• Maintain an immaculate resort entrance experience, ensuring the driveway, lobby entrance, and guest arrival areas reflect Rosewood standards.


• Coordinate closely with Concierge, Butler Services, Front Desk, Guest Relations, and Transportation teams to support guest needs and operational priorities.


• Supervise and develop Bell Attendants and Doormen through coaching, training, and performance support.


• Ensure guest requests, deliveries, luggage storage, and special requirements are handled accurately, efficiently, and with discretion.

COULD THIS BE YOU?

• You are passionate about luxury hospitality and creating exceptional first and lasting impressions.


• You have experience leading guest-facing teams within a luxury hotel environment.


• You demonstrate strong leadership skills and enjoy developing and motivating others.


• You are highly organized and able to manage multiple priorities while maintaining attention to detail.


• You communicate confidently and build strong relationships with guests, colleagues, and external partners.


• You remain calm under pressure and consistently deliver professional, personalized service.

OUR BENEFITS

We offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.

OUR COMMITMENT TO YOU

Rosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.