RWRSA - Concierge Supervisor

Rosewood Hotel Group; Umluj; On-site; SAR 140,000 - 200,000; Full time

Job summary

Rosewood Hotel Group seeks a Concierge Supervisor for Rosewood Red Sea. Lead daily Concierge operations, delivering personalized service with local expertise and flawless coordination of guest requests from arrival to departure.

You will support development of the Concierge team, maintain luxury service standards, and build relationships with guests, colleagues, and external partners to ensure memorable guest experiences in a high-end hospitality environment.

Qualifications

• Experience in luxury hospitality, Concierge, Guest Relations, or Front Office operations.
• Strong destination knowledge and ability to share recommendations tailored to guest preferences.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support and supervise the daily operation of the Concierge desk, ensuring exceptional guest service at all times.
• Assist guests with transportation, dining reservations, destination recommendations, activities, and special requests.
• Build strong relationships with local partners and service providers to enhance the guest experience.
• Ensure accurate handling of guest information, itineraries, reservations, and follow-up requests.
• Support the training and development of Concierge associates to maintain luxury service standards.
• Proactively identify opportunities to create memorable and personalized experiences for guests.

Skills

Guest service excellence

Luxury hospitality

Communication

Job description

OUR PURPOSE AND CULTURE

At Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.

THE TEAM

As Concierge Supervisor, you will be a key member of the Front Services team at Rosewood Red Sea, supporting the Concierge operation and ensuring guests receive exceptional service from arrival through departure. You will work closely with Front Office, Butler Services, Transportation, Housekeeping, Food & Beverage, and external partners to create seamless and memorable experiences.

YOUR ROLE

As Concierge Supervisor, you will lead the daily Concierge operation, ensuring personalized service, local expertise, and flawless coordination of guest requests. You will support the development of the Concierge team while maintaining the highest standards of luxury hospitality and guest satisfaction.

HOW YOU’LL MAKE THE PLACE

• Support and supervise the daily operation of the Concierge desk, ensuring exceptional guest service at all times.
• Assist guests with transportation, dining reservations, destination recommendations, activities, and special requests.
• Build strong relationships with local partners and service providers to enhance the guest experience.
• Ensure accurate handling of guest information, itineraries, reservations, and follow-up requests.
• Support the training and development of Concierge associates to maintain luxury service standards.
• Proactively identify opportunities to create memorable and personalized experiences for guests.

COULD THIS BE YOU?

• You are passionate about delivering exceptional guest experiences and creating meaningful connections.
• You have experience within luxury hospitality, Concierge, Guest Relations, or Front Office operations.
• You possess strong destination knowledge and enjoy sharing recommendations tailored to guest preferences.
• You are highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• You communicate confidently and build effective relationships with guests, colleagues, and external partners.
• You lead by example, inspire teamwork, and maintain composure under pressure.

OUR BENEFITS

We offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.

OUR COMMITMENT TO YOU

Rosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.