RWRSA - Assistant Guest Relations Manager

Rosewood Hotel Group; Umluj; On-site; SAR 167,000 - 257,000; Full time

Job summary

Rosewood Red Sea invites an Assistant Guest Relations Manager to lead the Guest Relations team and uphold the brand’s commitment to Relationship Hospitality. You will oversee daily operations, mentor staff, and ensure exceptional service for VIPs and guests across the resort.

You will collaborate with Concierge, Front Office, Butler, Housekeeping, and Food & Beverage teams to curate memorable experiences, champion guest recognition, and maintain Forbes Travel Guide and LQA standards.

Qualifications

• Experience leading Guest Relations or luxury hospitality operations.
• Passion for creating highly personalized guest experiences.
• Experience supporting VIP guest journeys and service recovery.
• Strong communication, coaching, and interpersonal skills.
• Highly organized, detail-oriented, and calm in a fast-paced environment.
• Fluent English; additional languages are a plus.

Responsibilities

• Oversee daily operations of the Guest Relations team.
• Support development of Guest Relations colleagues.
• Ensure exceptional service delivery for VIPs and all guests.
• Collaborate with Front Office, Concierge, Butler, Housekeeping, and F&B teams.
• Champion guest recognition and personalization initiatives.
• Utilize guest experience systems to enhance satisfaction and loyalty.

Skills

Leadership

Communication skills

Coaching

Interpersonal skills

Organizational skills

English fluency

Tools

Guest experience systems

Job description

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we believe in creating exceptional experiences built on genuine care, meaningful relationships, and a commitment to excellence. We honor individuality, foster a culture of inclusion and collaboration, and empower our associates to deliver personalized service that exceeds expectations.

THE TEAM

As part of the Rooms Division team at Rosewood Red Sea, you will support the leadership of the Guest Relations function, working closely with the Guest Relations Manager and Front Service leadership team. Together, you will deliver highly personalized guest experiences that embody Rosewood's philosophy of Relationship Hospitality and ensure the highest standards of luxury service throughout the guest journey.

YOUR ROLE

As Assistant Guest Relations Manager, you will be a key ambassador of the resort and an important leader within the Guest Relations team. You will oversee daily operations, support the development of Guest Relations colleagues, and ensure exceptional service delivery for VIPs, special attention guests, and all resort visitors. Through collaboration with Front Office, Concierge, Butler, Housekeeping, and Food & Beverage teams, you will help create memorable experiences while maintaining Forbes Travel Guide and LQA standards.

HOW YOU’LL MAKE THE PLACE

• Support the daily leadership and performance of the Guest Relations team, including Guest Relations Agents, Supervisors, and Lobby Hosts.
• Oversee VIP, repeat guest, long-stay, and special attention guest experiences, ensuring all preparations, amenities, and personalized arrangements are delivered seamlessly.
• Lead service recovery efforts, resolving guest concerns with professionalism and ensuring timely follow-up and communication.
• Coach, mentor, and develop team members to ensure service delivery consistently meets Rosewood, Forbes Travel Guide, and LQA standards.
• Collaborate with Concierge, Butler, Housekeeping, Food & Beverage, and Front Office teams to curate personalized guest experiences and special occasions.
• Champion guest recognition, personalization initiatives, and effective use of guest experience systems to enhance guest satisfaction and loyalty.

COULD THIS BE YOU?

• You have experience leading Guest Relations, Front Office, or luxury hospitality operations within a high-end hotel or resort environment.
• You are passionate about creating highly personalized guest experiences and exceeding luxury service expectations.
• You have experience supporting VIP guest journeys, guest recognition programs, and service recovery processes.
• You possess strong communication, coaching, and interpersonal skills, with the ability to inspire and develop teams.
• You are highly organized, detail-oriented, and able to remain calm and effective in a fast-paced environment.
• You communicate fluently in English, with additional languages considered an advantage.

OUR BENEFITS

We offer the opportunity to build your career within one of the world's leading luxury hospitality brands, working alongside passionate professionals in an environment that values growth, learning, and exceptional service.

OUR COMMITMENT TO YOU

At Rosewood, we are committed to creating a workplace where every associate feels valued, respected, and empowered to succeed. We celebrate diversity, encourage personal and professional development, and strive to provide an inclusive environment where everyone can thrive.