RWRSA - Cluster Reservation Supervisor

Rosewood Hotel Group; Umluj; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rosewood Hotel Group is seeking a Cluster Reservations Supervisor to lead the Reservations team across Rosewood Red Sea and Rosewood AMAALA. You will ensure exceptional service, accurate reservation handling, and revenue optimization while developing staff and maintaining SOPs.

Ideal candidates have luxury hospitality reservations experience, strong leadership, and proficiency in Opera PMS and reservation systems, with excellent English communication and organizational skills.

Qualifications

• Saudi national
• Experience in reservations operations, ideally in luxury hospitality
• Strong leadership capabilities, coaching and motivating team members
• Proficient in Opera PMS and hotel reservation systems
• Understanding of Forbes Travel Guide standards and LQA requirements
• Excellent English communication and organizational skills

Responsibilities

• Oversee daily performance of Reservations team across both Rosewood Red Sea and Rosewood AMAALA
• Ensure enquiries (telephone, email, online) are handled promptly and converted into bookings
• Ensure reservations, deposits, cancellations, rebates, and payments are processed accurately per policies
• Monitor reservation quality and maintain records across Opera PMS and other platforms
• Train, coach, and support team members; maintain training records and SOPs
• Keep team informed of room packages, rates, promotions and property updates

Skills

Leadership

Coaching

Communication

Tools

Opera PMS

Reservation systems

Job description

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we believe in creating exceptional experiences built on genuine care, meaningful relationships, and a commitment to excellence. We honor individuality, foster a culture of inclusion and collaboration, and empower our associates to deliver personalized service that exceeds expectations.

THE TEAM

As part of the Cluster Reservations team, you will support reservation operations across Rosewood Red Sea and Rosewood AMAALA, working closely with the Reservations Manager and Reservations Agents to deliver seamless guest experiences across both ultra-luxury destinations. Together, you will ensure every guest interaction reflects Rosewood's service philosophy while supporting commercial performance and operational excellence.

YOUR ROLE

As Cluster Reservations Supervisor, you will oversee the daily performance of the Reservations team across both properties, ensuring exceptional service standards, operational accuracy, and effective conversion of reservations enquiries into confirmed bookings. You will play an important role in supporting team development, maintaining reservation procedures, and ensuring all guest and booking information is managed accurately and efficiently. Through your leadership and attention to detail, you will help deliver a consistent luxury experience while maximizing revenue opportunities across the cluster.

HOW YOU'LL MAKE THE PLACE

• Support the Reservations Manager in the day-to-day operation of the Cluster Reservations Department across Rosewood Red Sea and Rosewood AMAALA.
• Supervise the reservations team to ensure all telephone, email, and online enquiries are handled promptly, professionally, and converted into bookings whenever possible.
• Ensure reservations, deposits, cancellations, rebates, no-shows, and payment validations are processed accurately and in accordance with hotel policies.
• Monitor reservation quality standards, maintaining accurate records across Opera PMS and other reservation platforms.
• Train, coach, and support team members while maintaining training records, SOPs, and departmental documentation.
• Keep the team informed of room packages, rates, outlet promotions, and property updates across both resorts.

COULD THIS BE YOU?

• You are a Saudi National.
• You have experience within reservations operations, ideally within a luxury hospitality environment.
• You have strong leadership capabilities and enjoy developing, coaching, and motivating team members.
• You are highly proficient in Opera PMS and hotel reservation systems.
• You have a strong understanding of Forbes Travel Guide standards and LQA requirements.
• You communicate confidently in English, both written and spoken, with excellent organizational and administrative skills.

OUR BENEFITS

We offer the opportunity to build your career within one of the world's leading luxury hospitality brands, working alongside passionate professionals in an environment that values growth, learning, and exceptional service.

OUR COMMITMENT TO YOU

At Rosewood, we are committed to creating a workplace where every associate feels valued, respected, and empowered to succeed. We celebrate diversity, encourage personal and professional development, and strive to provide an inclusive environment where everyone can thrive.