RWRSA - Guest Services Associate - Front Office & Guest Relations

Rosewood Hotel Group; Umluj; On-site; SAR 70,000 - 110,000; Full time

Job summary

Rosewood Red Sea is seeking a Guest Services Associate - Front Office to welcome guests, handle check-in and check-out, and anticipate needs to deliver Relationship Hospitality across the guest journey.

You will collaborate with Housekeeping, Concierge, Bell & Door, Butler Services, Engineering, and Food & Beverage to ensure seamless arrivals and departures while upholding the highest standards of professionalism.

Qualifications

• Experience in Front Office or guest-facing hospitality roles.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.

Responsibilities

• Deliver warm, personalized guest experiences throughout arrival, stay, and departure.
• Manage check-in and check-out procedures, room assignments, and guest profiles with accuracy.
• Build guest relationships, anticipate needs, and resolve requests promptly and professionally.
• Collaborate with Housekeeping, Concierge, and other teams to ensure seamless service.
• Promote resort facilities and services while identifying opportunities to enhance the guest experience.
• Maintain professionalism and confidentiality while ensuring accurate cashiering and admin processes.

Skills

Guest relations

Communication

Organizational skills

Job description

OUR PURPOSE AND CULTURE

At Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.

THE TEAM

As a Guest Services Associate - Front Office, you will be part of the Front Office team at Rosewood Red Sea, reporting to the Front Desk Manager and working closely with Housekeeping, Concierge, Bell & Door, Butler Services, Engineering, and Food & Beverage teams. Together, you will create seamless arrival-to-departure experiences that reflect the highest levels of luxury hospitality.

YOUR ROLE

As a Guest Services Associate - Front Office, you will be one of the key ambassadors of Rosewood Red Sea, delivering personalized service throughout the guest journey. From welcoming guests and handling check-in and check-out procedures to anticipating needs and resolving concerns, you will ensure every interaction reflects our commitment to Relationship Hospitality and exceptional guest experiences.

HOW YOU’LL MAKE THE PLACE

• Deliver warm, personalized guest experiences throughout arrival, stay, and departure.


• Manage check-in and check-out procedures, room assignments, guest profiles, and payment transactions with accuracy and attention to detail.


• Build meaningful guest relationships, anticipate needs, and resolve requests or concerns promptly and professionally.


• Collaborate closely with Housekeeping, Concierge, Butler Services, Bell & Door, Engineering, and Food & Beverage teams to ensure seamless service delivery.


• Promote resort facilities, experiences, and services while identifying opportunities to enhance the guest experience.


• Maintain the highest standards of professionalism, confidentiality, and operational compliance while ensuring accurate cashiering and administrative processes.

COULD THIS BE YOU?

• You are passionate about creating memorable guest experiences and delivering intuitive, personalized service.


• You have experience in Front Office, Guest Services, Guest Relations, or a similar guest-facing hospitality role.


• You are highly organized and able to manage multiple priorities while maintaining exceptional attention to detail and accuracy.


• You communicate confidently and professionally with guests and colleagues from diverse backgrounds.


• You remain calm under pressure and enjoy finding solutions that enhance the guest experience.


• You are comfortable working with hotel operating systems and technology platforms while maintaining accurate records and guest information.

OUR BENEFITS

We offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.

OUR COMMITMENT TO YOU

Rosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.