RWRSA - Assistant Chief Butler

Rosewood Hotel Group; Umluj; On-site; SAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Rosewood Hotel Group in Saudi Arabia is seeking an Assistant Chief Butler to lead and coach the Butler team, upholding the highest luxury service standards and anticipating guest needs. You will partner with the Chief Butler to ensure flawless operations across Front Office, Housekeeping, Food & Beverage, and Concierge, delivering personalized experiences and training for excellence.

This role requires a passion for Relationship Hospitality, strong leadership, impeccable attention to detail, and

Qualifications

• Experience in luxury hospitality and delivering personalized guest service.
• Strong leadership and mentoring abilities.
• Excellent attention to detail and service standards.
• Highly organized and adaptable in a fast-paced environment.
• Strong cross-department communication.

Responsibilities

• Support the daily operation and leadership of the Butler team, ensuring exceptional service at every guest touchpoint.
• Build strong guest relationships by delivering personalized, seamless, and anticipatory service throughout each stay.
• Conduct suite and villa inspections, ensuring guest preferences, amenities, and quality standards are consistently met.
• Lead daily briefings and support training initiatives to develop team capability and reinforce service excellence.
• Coordinate closely with operational departments to ensure flawless execution of guest requests and bespoke experiences.
• Monitor guest feedback and satisfaction, proactively addressing opportunities to enhance the guest experience.

Skills

Leadership

Coaching

Attention to detail

Organization

Communication

Guest relations

Job description

OUR PURPOSE AND CULTURE

At Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.

THE TEAM

As Assistant Chief Butler, you will be part of the Front Services team at Rosewood Red Sea, reporting directly to the Chief Butler and supporting the daily leadership of the Butler department. You will work closely with Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Transportation, and Concierge teams to deliver seamless and personalized luxury experiences to our guests.

YOUR ROLE

The Assistant Chief Butler plays a key role in ensuring the successful operation of the Butler department by supporting, coaching, and leading the Butler team in delivering exceptional guest experiences. You will partner with the Chief Butler to maintain operational excellence, uphold luxury service standards, and create memorable moments through personalized, anticipatory service.

HOW YOU'LL MAKE THE PLACE

• Support the daily operation and leadership of the Butler team, ensuring exceptional service at every guest touchpoint.
• Build strong guest relationships by delivering personalized, seamless, and anticipatory service throughout each stay.
• Conduct suite and villa inspections, ensuring guest preferences, amenities, and quality standards are consistently met.
• Lead daily briefings and support training initiatives to develop team capability and reinforce service excellence.
• Coordinate closely with operational departments to ensure flawless execution of guest requests and bespoke experiences.
• Monitor guest feedback and satisfaction, proactively addressing opportunities to enhance the guest experience.

COULD THIS BE YOU?

• You have experience within luxury hospitality and a passion for delivering highly personalized guest service.
• You are a natural leader who enjoys mentoring, coaching, and developing high-performing teams.
• You demonstrate exceptional attention to detail and maintain the highest service standards.
• You are highly organized, adaptable, and able to prioritize effectively in a fast-paced environment.
• You communicate confidently and build strong relationships across departments and with guests.
• You possess strong knowledge of luxury hospitality standards and guest experience delivery.

OUR BENEFITS

We offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.

OUR COMMITMENT TO YOU

Rosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.