Reservations Agent

Hilton Worldwide, Inc.; Ar Rass; On-site; SAR 20,000 - 30,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent to be the main contact for room reservations. The ideal candidate will provide excellent customer service to influence guest decisions positively. Responsibilities include converting inquiries into contracted business and maintaining brand standards. Candidates should have outstanding communication and organizational skills, along with a passion for customer service.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify and respond to all customers in a professional manner.
• Provide prompt and efficient service while maintaining brand standards.

Skills

Customer service

Communication skills

Administration

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Overview

Reservations Agent (HOT0BXW2)

Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Work Locations: Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton 6991 Pedestrian Walkway within the Central Area Madinah 42311

Responsibilities

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Qualifications

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

Preferred capabilities

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

About Hilton

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!