Reservation Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent hotel chain in Saudi Arabia seeks a results-driven Reservation Manager to lead their reservations team. The role involves managing the reservation process, optimizing occupancy and revenue, and delivering exceptional guest service. Candidates should have proven experience in hotel reservations and strong leadership skills. This position offers an opportunity to be part of a global family dedicated to true hospitality.

Qualifications

• Proven experience in hotel reservations management or related roles.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Manage the reservations team, providing leadership and coaching.
• Oversee daily reservation operations ensuring accuracy.
• Develop strategies to maximize room occupancy and revenue.
• Monitor booking trends and adjust strategies accordingly.

Skills

Hotel reservations management

Team management

Customer service

Analytical skills

Revenue management

Communication skills

Job description

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Saudi Arabia, Riyadh

We’re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you’ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You’ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

Manage the reservations team, providing leadership, coaching, and performance feedback.

Oversee daily reservation operations, ensuring accuracy and efficiency.

Develop and implement strategies to maximize room occupancy and revenue.

Monitor booking trends, analyze data, and adjust strategies accordingly.

Ensure all guest inquiries and booking requests are handled promptly and professionally.

Collaborate closely with Sales, Revenue Management, and Front Office departments.

Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.

Prepare regular reports on reservations performance and forecast future demand.

Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills & Experience

Proven experience in hotel reservations management or related roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Analytical mindset with proficiency in reservation systems and revenue management tools.

Ability to work under pressure and meet targets.

Knowledge of distribution channels and online booking platforms.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.