Reservation Agent

InterContinental Hotels Group; Riyadh; On-site; SAR 36,000 - 48,000; Full time

Job summary

A global hotel chain is seeking a detail-oriented Reservation Agent in Riyadh, Saudi Arabia. The successful candidate will manage guest bookings, respond to inquiries, and provide outstanding customer service. Previous experience in hotel reservations is preferred along with strong communication skills and the ability to handle multiple tasks in a fast-paced environment. Join us for a rewarding opportunity in the hospitality industry that emphasizes delivering true hospitality for good.

Qualifications

• Previous experience in hotel reservations or front office roles preferred.
• Flexibility to work shifts, including weekends and holidays.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Manage incoming reservation requests via phone, email, and online channels.
• Provide accurate information about room availability, rates, and hotel services.
• Process bookings promptly and accurately using the reservation system.
• Handle guest inquiries, changes, and cancellations professionally.
• Collaborate with Front Office and Sales teams to optimize room occupancy.

Skills

Strong communication skills

Customer service skills

Organizational abilities

Detail-oriented

Team player

Tools

Reservation and property management systems (PMS)

Job description

We’re looking for a detail-oriented and customer-focused Reservation Agent to handle guest bookings and inquiries. As part of our IHG family, you’ll ensure smooth and accurate reservation processes, provide excellent guest service, and contribute to maximizing room revenue by managing booking requests efficiently.

Key Responsibilities

• Manage incoming reservation requests via phone, email, and online channels.
• Provide accurate information about room availability, rates, and hotel services.
• Process bookings promptly and accurately using the reservation system.
• Handle guest inquiries, changes, and cancellations professionally.
• Collaborate with Front Office and Sales teams to optimize room occupancy.
• Maintain up-to-date knowledge of hotel policies, promotions, and distribution channels.
• Assist with reporting and administrative tasks as needed.
• Ensure compliance with IHG brand standards and data protection policies.

Key Skills & Experience

• Previous experience in hotel reservations or front office roles preferred.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in reservation and property management systems (PMS).
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Positive attitude and team player.
• Flexibility to work shifts, including weekends and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.