Regional IT Helpdesk & Onsite Coordinator

Sika AG; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global construction firm in Dammam, Saudi Arabia, is searching for a proactive IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. The successful candidate will manage IT incidents, ensure service delivery excellence, and drive continuous improvement across support functions. Candidates should have a Bachelor's in Computer Science or related field and over 5 years of IT support experience, including some in a leadership role. This position also requires strong technical and communication skills in Arabic and English.

Qualifications

• 5+ years in IT support roles, with at least 2 years in a team leadership or coordination position.
• Strong technical knowledge of Windows, Office 365, networking, mobile device management, and hardware troubleshooting.
• Experience with ITSM tools and familiarity with ITIL frameworks.

Responsibilities

• Serve as On-Site Coordinator and Area Helpdesk Coordinator.
• Manage IT incidents and ensure service delivery excellence.
• Drive continuous improvement across support functions.

Skills

Self-motivated

Knowledge in Facade and curtain wall market

Problem solving abilities

Excellent communication in Arabic

Excellent communication in English

Teamwork and team building

Interpersonal skills

Strong negotiations skills

Working under pressure

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira Service Desk

Job description

A leading global construction firm in Dammam, Saudi Arabia, is searching for a proactive IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. The successful candidate will manage IT incidents, ensure service delivery excellence, and drive continuous improvement across support functions. Candidates should have a Bachelor's in Computer Science or related field and over 5 years of IT support experience, including some in a leadership role. This position also requires strong technical and communication skills in Arabic and English.