Regional Electronics Services Director

eXtra (United Electronics Co.); Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading electronics service provider in Saudi Arabia is seeking a Regional TC Head responsible for managing the electronics service team and delivering customer service KPIs. The ideal candidate will have a Bachelor's degree in Electrical or Mechanical Engineering and at least 5 years of supervisory experience in electronics or telecommunications. They should possess excellent communication skills in both Arabic and English and demonstrate strong leadership abilities. This role involves handling customer complaints and ensuring technical readiness for new product launches.

Qualifications

• 5 years of experience as a Technical Supervisor or Workshop Supervisor/Manager in electronics or telecommunications.
• Ability to manage a team of up to 30 direct reporters.
• Maximum age of 35 years.

Responsibilities

• Manage electronics service team and personnel issues.
• Ensure service delivery and achieve sales KPIs.
• Implement Electronics Services SOPs.

Skills

Technical Supervisor

Communication in English

Communication in Arabic

Leadership

Analytical skills

Troubleshooting

Customer service orientation

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

Microsoft Office

ERP software

Job description

A leading electronics service provider in Saudi Arabia is seeking a Regional TC Head responsible for managing the electronics service team and delivering customer service KPIs. The ideal candidate will have a Bachelor's degree in Electrical or Mechanical Engineering and at least 5 years of supervisory experience in electronics or telecommunications. They should possess excellent communication skills in both Arabic and English and demonstrate strong leadership abilities. This role involves handling customer complaints and ensuring technical readiness for new product launches.