Quality Specialist & Business Intelligence, Strategic Initiatives MENA Stores

Afaq Q Tech General Trading (Amazon); Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading grocery company in Riyadh is seeking an innovative individual to assist vendors in optimizing operations for Meat, Seafood, Produce, and Perishables. The role involves driving process improvements, improving customer satisfaction metrics, and collaborating with internal teams. Ideal candidates will demonstrate strong interpersonal skills and a commitment to enhancing quality standards. This position requires compliance with local nationality regulations.

Qualifications

• Strong interpersonal skills.
• Ability to drive process improvements and automation.

Responsibilities

• Assist vendors in optimizing operations to meet quality standards.
• Drive process improvement initiatives and participate in stakeholder meetings.
• Improve customer satisfaction metrics and reduce damage due to poor quality.

Job description

DESCRIPTION

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. Quality of Meat, Seafood, Produce and Perishable is a critical objective for Amazon Ultra-Fast-Grocery (UFG) and the Category Quality team ensures we consistently meet and exceed a high standard. The primary responsibility is to assist vendors in optimizing their operations to meet and exceed the Amazon quality bar for Meat, Seafood, Produce and Perishable on a daily basis. Beyond day-to-day inspection, you will drive process improvement initiatives and actively participate in stakeholder meetings. You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage/expiry due to bad produce quality. This will require collaboration with internal teams, including stock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation. This position is open to candidates who fulfill the nationality criteria stipulated by local regulations in the Kingdom of Saudi Arabia.