Project Manager

Point. Your Marketing Investment Partner; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A marketing investment consultancy in Riyadh is seeking an experienced Project Manager to lead multidisciplinary teams through project cycles. Responsibilities include planning, budgeting, and ensuring customer satisfaction in a creative marketing environment. The ideal candidate should have at least 3 years of relevant experience and a diploma in a related field, along with strong customer service skills.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service & people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Consulting, planning, budgeting & tracking fulfilment.
• Engage with customers to improve satisfaction.

Education

Grade 12

Diploma and/or certification in related field

Job description

Overview

1. JOB TITLE : Project Manager

2. MAIN PURPOSE OF THE JOB :

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements. Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPIs)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPAs)

• Stakeholder engagement (Collaboration & Communication)
• Fulfilment (Planning / Scheduling, Delivery)
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualifications

3. QUALIFICATION REQUIREMENTS :

Grade 12

Diploma and / or certification in related field

Work Experience

4. WORK EXPERIENCE :

3+ years’ experience in a similar role and / or industry. Customer service & people management experience advantageous.