Performance & Operations Lead, AI-Driven Care Excellence

Gathern; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading Saudi Arabian company is seeking a skilled Performance Manager to optimize operational goals and manage performance metrics. Responsibilities include monitoring KPIs, analyzing trends, and recommending improvements. The ideal candidate will hold a Bachelor's degree in Business Administration and have over 4 years of experience in performance management. This role offers a dynamic work environment focused on enhancing efficiency and productivity.

Qualifications

• Minimum 4 years of experience in performance management and analysis.
• Strong analytical skills to identify trends and implement improvements.

Responsibilities

• Monitor individual performance KPIs daily, weekly, and monthly.
• Analyze performance data for actionable improvement initiatives.
• Design and implement performance enhancement programs.
• Review customer care processes to eliminate bottlenecks and improve SLAs.

Skills

Performance management

Data analysis

KPI monitoring

Coaching

Workforce optimization

Education

Bachelor’s degree in Business Administration or related field

Job description

A leading Saudi Arabian company is seeking a skilled Performance Manager to optimize operational goals and manage performance metrics. Responsibilities include monitoring KPIs, analyzing trends, and recommending improvements. The ideal candidate will hold a Bachelor's degree in Business Administration and have over 4 years of experience in performance management. This role offers a dynamic work environment focused on enhancing efficiency and productivity.