Patient Experience Officer (Receptionist)

My Clinic KSA; Jeddah; On-site; SAR 72,000 - 96,000; Full time

Job summary

My Clinic in Jeddah is seeking a customer-centric receptionist to welcome patients, manage appointments, and support front-desk operations in a fast-paced multispecialty clinic. You will greet visitors, answer questions, book and adjust schedules, and maintain accurate records in Arabic and English.

Strong communication skills, attention to detail, and the ability to handle multiple tasks are essential. The role involves patient registration, insurance checks, and collaborating with doctors and

Qualifications

• Experience in customer service, contact center, call center or customer care position.
• Clear communication in English and Arabic (read/write)
• Multitasking and flexibility; strong time management and scheduling abilities.

Responsibilities

• Welcomes patients and visitors by greeting them warmly and maintaining a friendly front desk.
• Books and reschedules appointments, registers new patients and updates records.
• Checks insurance validity and maintains patient accounts with accurate information.
• Handles complaints and logs registration issues to improve service delivery.

Skills

Customer service

Receptionist

Communication skills

Time management

Education

Diploma or equivalent qualification

Job description

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values

We provide an inclusive and accessible work environment suitable for individuals with disabilities and special needs.

Job Description:

• Welcomes patients and visitors by greeting them warmly and smiling (Welcoming Script)
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Booking appointments
• Re-scheduling appointments
• Cancelling appointments
• Registering new patients
• Keeps patient appointments on schedule by updating the system of patient's arrival; reviewing service delivery compared to schedule; reminding doctors/nurses of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Check the validity of insurance cards for every visit
• Reporting of all complaints
• Full respect to our doctors, greeting them warmly and have a good relationship
• Ensure managing Productivity with High Quality of Saving all required data during Registration process and logging all registration issues on a daily basis in order to improve

Education & Experience:

• Education: Diploma or any qualification degree
• Experience Fields: Customer Service, Receptionist, ability to communicate clearly, read and write effectively; in English and Arabic. Multi-tasking, Flexibility, Telephone Skills, Time Management, Organization, Attention to Detail, Scheduling
• Year of experience: Experience in customer service, contact center, call center or customer care position