Patient Concierge & Scheduling Coordinator

National Medical Care; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

National Medical Care in Riyadh seeks a receptionist to support patient flow and front-desk operations. You will answer calls, greet visitors, and direct them to the appropriate clinics or labs, while handling patient files, scheduling, and payments as needed.

You will operate the scheduling system, verify patient eligibility, and maintain security and cleanliness of the reception area, adhering to department policies and ongoing training requirements.

Qualifications

• One year of experience in reception or clerical role in a healthcare setting.
• Ability to interact professionally with patients, visitors and staff.

Responsibilities

• Answers phone calls and directs callers appropriately.
• Greets visitors and directs them to the correct departments within FHCC.
• Directs outpatients to the appropriate disciplines, ie OPD clinics and Labs.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and the required documents.
• Collecting payments from patients and sending them to the General Cashier on daily basis.
• Operates computer for scheduling patients and checking their eligibility for treatment.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Participates in on-going education program developed by the department, e.g. department policies and procedures, Fire and Safety, Risk Management, Environmental Control.
• Follows all department policies and procedures.

Skills

Communication skills

Customer service

Phone etiquette

Data entry

Scheduling appointments

Tools

Appointment scheduling system

Computer literacy

Job description

National Medical Care in Riyadh seeks a receptionist to support patient flow and front-desk operations. You will answer calls, greet visitors, and direct them to the appropriate clinics or labs, while handling patient files, scheduling, and payments as needed.

You will operate the scheduling system, verify patient eligibility, and maintain security and cleanliness of the reception area, adhering to department policies and ongoing training requirements.