Patient Concierge & Appointment Coordinator

Opus; Saudi Arabia; On-site; SAR 50,000 - 73,000; Full time

Job summary

Opus in Saudi Arabia is seeking a professional receptionist to provide outstanding service to patients and visitors at the center. You will greet guests, manage inquiries, assist with appointment bookings, and provide information on services and schedules.

Your role emphasizes accuracy, confidentiality, and a calm, professional demeanor under pressure, with collaboration across medical and administrative teams to ensure a smooth patient experience.

Qualifications

• Experience in customer service or reception preferred, ideally in a medical setting.
• Strong communication and patient-handling skills.
• Proficiency with computers and appointment systems.
• Ability to work under pressure and manage many visitors.
• Professional appearance and tactful interaction with patients.

Responsibilities

• Greet and welcome patients and visitors professionally.
• Respond to inquiries via phone, in-person, or approved channels.
• Book, confirm, modify, and cancel appointments per procedures.
• Provide information about services, doctors, and clinic schedules.
• Direct patients to departments and clinics as needed.
• Follow up on requests and escalate when necessary.
• Coordinate with medical and admin teams to ensure speed and quality of service.
• Update patient information and record notes in systems.
• Monitor appointments and remind patients as needed.
• Maintain patient data confidentiality and privacy compliance.
• Treat patients with respect, calmness, and professionalism.
• Contribute to improving patient experience and service quality.

Skills

Customer service

Communication skills

Appointment scheduling

Data entry

Professional demeanor

Education

High school diploma

Tools

Appointment systems

Computer proficiency

Job description

Opus in Saudi Arabia is seeking a professional receptionist to provide outstanding service to patients and visitors at the center. You will greet guests, manage inquiries, assist with appointment bookings, and provide information on services and schedules.

Your role emphasizes accuracy, confidentiality, and a calm, professional demeanor under pressure, with collaboration across medical and administrative teams to ensure a smooth patient experience.