Patient Experience Concierge & Scheduling Specialist

My Clinic KSA; Jeddah; On-site; SAR 72,000 - 96,000; Full time

Job summary

My Clinic in Jeddah is seeking a customer-centric receptionist to welcome patients, manage appointments, and support front-desk operations in a fast-paced multispecialty clinic. You will greet visitors, answer questions, book and adjust schedules, and maintain accurate records in Arabic and English.

Strong communication skills, attention to detail, and the ability to handle multiple tasks are essential. The role involves patient registration, insurance checks, and collaborating with doctors and

Qualifications

• Experience in customer service, contact center, call center or customer care position.
• Clear communication in English and Arabic (read/write)
• Multitasking and flexibility; strong time management and scheduling abilities.

Responsibilities

• Welcomes patients and visitors by greeting them warmly and maintaining a friendly front desk.
• Books and reschedules appointments, registers new patients and updates records.
• Checks insurance validity and maintains patient accounts with accurate information.
• Handles complaints and logs registration issues to improve service delivery.

Skills

Customer service

Receptionist

Communication skills

Time management

Education

Diploma or equivalent qualification

Job description

My Clinic in Jeddah is seeking a customer-centric receptionist to welcome patients, manage appointments, and support front-desk operations in a fast-paced multispecialty clinic. You will greet visitors, answer questions, book and adjust schedules, and maintain accurate records in Arabic and English.

Strong communication skills, attention to detail, and the ability to handle multiple tasks are essential. The role involves patient registration, insurance checks, and collaborating with doctors and