Operations Lead – Marketplace Fulfillment

LIVSHO; Jeddah, Makkah Al Mukarramah; On-site; SAR 60,000 - 90,000; Full time

Job summary

LIVSHO, a fast-growing live shopping startup, is seeking an Operations Lead in Jeddah. This role involves managing daily operations, overseeing fulfillment processes, and ensuring quality standards. Ideal candidates should have 2-4 years of operations experience, be highly organized, and fluent in both Arabic and English.

Qualifications

• 2–4 years of operations experience, ideally in a marketplace or eCommerce environment.
• Extremely organized, fast-moving, and proactive.
• Comfortable working on-site in Jeddah.

Responsibilities

• Oversee seller fulfillment processes and coordinate with sellers and customers.
• Review new seller applications and support onboarding.
• Work cross-functionally with engineering and growth teams.

Skills

Operations Management

Communication

Collaboration

Problem Solving

Organizational Skills

Fluency in Arabic

Fluency in English

Tools

SQL

Job description

Location: In-person (Jeddah, Saudi Arabia)

Type: Full-Time

Level: Mid-Level

About Us:

We are a fast-growing live shopping and marketplace startup building the future of social commerce in the region. We’re looking for an Operations Lead who thrives in fast-paced environments and can ensure smooth, efficient daily operations. If you’re sharp, organized, and love working with sellers and customers — this is your opportunity.

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Key Responsibilities:

• Fulfillment & Logistics Management:

Oversee seller fulfillment processes, follow up on shipments, and coordinate with sellers and customers to resolve any operational issues.

• Seller Qualification & Onboarding:

Review new seller applications, vet for quality and fit, and support onboarding to ensure they’re ready to go live.

• Campaign & Launch Execution:

Work cross-functionally with engineering and growth teams to organize and execute major platform campaigns and seller activations.

• Quality Assurance:

Monitor order success rates, seller behavior, and customer satisfaction to uphold platform quality standards.

• Daily operations:

Daily operation needs that could impact anything related to Fullfilement, Leads, Urgent matters.

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Ideal Candidate:

• 2–4 years of operations experience, ideally in a marketplace or eCommerce environment

• Extremely organized, fast-moving, and proactive

• Fluent in Arabic and English

• Strong communicator and collaborator — able to work across teams

• Comfortable working on-site in Jeddah

• Self-motivated and solution-oriented with a “get things done” mindset

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Bonus Points For:

• Experience with SQL or data tools — ability to query and extract insights independently

• Understanding of marketplace dynamics and seller operations

• Worked with startups