Onsite Training Manager - GCC CX Leadership & Programs

Tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A financial technology company in Saudi Arabia is seeking a Training Manager to lead training operations and enhance customer service team performance. The ideal candidate will have a relevant bachelor's degree, extensive experience in training and team management, and fluency in English and Arabic. This full-time position involves strategic oversight, stakeholder collaboration, and data-driven improvements across training programs. Application deadline is December 18, 2025.

Qualifications

• Minimum 5 years of experience in Customer Service operations or training.
• At least 3 years of team management experience.
• Experience in designing and delivering training programs.

Responsibilities

• Lead a team of Training Leads and Trainers.
• Oversee delivery of training programs.
• Collaborate with stakeholders for program alignment.

Skills

Fluent in English (C1)

Fluent in Arabic

Leadership skills

Analytical skills

Organizational skills

Education

Bachelor's degree in communication, psychology, business, or education

Tools

Microsoft Office Suite

Learning management systems

CRM software

Job description

A financial technology company in Saudi Arabia is seeking a Training Manager to lead training operations and enhance customer service team performance. The ideal candidate will have a relevant bachelor's degree, extensive experience in training and team management, and fluency in English and Arabic. This full-time position involves strategic oversight, stakeholder collaboration, and data-driven improvements across training programs. Application deadline is December 18, 2025.